Help

What is Coke Zone?

  • Coke Zone is your virtual door to the Coca-Cola world, giving you access to amazing Coca-Cola promotions, events and experiences.

    Up until 23:59 on 15 October 2013, you can also collect points and redeem them for rewards and prize draws.

  • How do you use Coke Zone?

    First you’ll need to register (it’s easy and very quick). Then you can start having fun collecting points, getting rewards and prizes or accessing a fantastic range of content.

    You can collect Coke Zone points by entering the 12-digit code from bottles, single cans and multipacks at www.cokezone.co.uk. Or enter codes via SMS to 88555 (standard network rate apply, typically 10-12p).

    Look out for specially marked 375ml, 500ml, 1.75L and 2l bottles, single 330ml cans and 10-can or 12-can multi-packs of Coke, Coke Zero, Diet Coke and on selected flavour variations as they’ll be the ones with codes on.

  • Tell me about the rewards

    Wait until you see the selection of rewards! There’s something for everyone, whatever you’re into. Our reward categories are: music, entertainment, games, fashion, sport, charity and free & fun!

    However, the selection changes regularly to keep things fresh and exciting, so be quick if you see something you like in case there’s only limited availability. Many of the rewards are released in random batches throughout each month, sometimes outside of the hours of 9am and 5pm, to make sure that all our members have the opportunity to redeem a reward.

    Don’t forget - you can only redeem your points for rewards up until 23:59 on 15 October 2013, so make sure you’ve got everything you want by then!

  • What are the special on-pack promotions?

    Sometimes we have big promotions that we show on pack.

    Grab your chance by entering a code from a specially marked promotional pack. You’ll not only get your Coke Zone points but you’ll also be entered into the promotional draw. Double whammy.

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Coke Zone is changing

What, when and why

  • What is changing on Coke Zone?

    From 16 October 2013, Coke Zone members will no longer be able to collect Coke Zone points and redeem them for rewards and prize draws.

    You can still enter codes from specially marked packs and use any points you have saved, up to and including 15 October 2013.

    Coke Zone will continue to be your virtual door to the Coca-Cola world, with access to great promotions, events and experiences. We’ll still be sending regular emails featuring everything from the latest videos to new prize draws, so check your settings to make sure you’re receiving them.

  • When is all of this happening?

    The last date that you’ll be able to collect and redeem points is 15 October 2013 at 23:59. Make sure you’ve redeemed all your points, grabbed any rewards you want, and entered any prize draws by then. To make sure you get the rewards and prizes you want, it’s best to redeem your points as early as possible. If you need help redeeming your points, our customer service team is on hand. Just give them a call on 0800 028 8038. Lines are open Monday to Friday between 9am and 5pm.

  • Why are you changing the programme?

    We’re making these changes because we want to focus on what Coke Zone does best - offering our members amazing opportunities and uniquely Coca-Cola experiences.

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Codes

  • Will I still find codes on specially marked packs of Coke, Diet Coke and Coke Zero?

    You’ll still find the usual Coke Zone codes on specially marked packs up until 15 October 2013. Codes entered after 23.59 on the 15 October 2013 won’t generate any points.

  • Will you still run special ‘on pack’ promotions, like ‘Win a Marc Jacobs bag every minute’?

    Yes! When these happen you’ll find details on specially marked packs, which you can enter on Coke Zone.

    When these promotions come up, we’ll tell you about them on site, on Twitter and by email – so make sure you’re subscribed to our newsletter.

  • When is my last chance to enter codes to earn Coke Zone points?

    You can enter codes any time on or before 15 October 2013 to earn Coke Zone points. Your last chance is at 23.59 on this date – but it’s probably best to do it sooner, so that you have plenty of time to spend your points. If you need any help or advice in redeeming your points, please call our customer care team on 0800 028 8038 and they will be happy to help you.

  • What happens if I enter a code on the last day?

    We’ll have rewards available and prize draws to enter right up until 23.59 on 15 October 2013, so you can use your points on any of these. However, it’s probably best to do it a bit before, as you won’t be able to redeem any points after this time.

  • What happens if I have leftover codes after 15 October 2013?

    You won’t be able to enter any codes after 15 October 2013, and any leftover codes will have no value. Make sure you enter them all in advance!

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Points

  • Can I still collect points?

    You can collect points right up until 23.59 on 15 October 2013. But don’t forget, you’ll also need to spend them by this time.

  • How long do I have to keep collecting points?

    You’ve got until 23.59 on 15 October 2013 to collect points, and redeem them for rewards and prize draws. Don’t forget all points collected will also have to be redeemed by 23.59 on 15 October 2013.

  • What if I don’t spend my points by 15 October 2013?

    You should make sure you’ve redeemed your points by 15 October 2013 as they will expire after this date and you won’t be able to use them. If you need any help or advice in redeeming your points, please call our customer care team on 0800 028 8038 and they will be happy to help you. Lines are open Monday to Friday between 9am and 5pm.

  • What if I’ve got a lot of points?

    We’ve been in touch with anyone with leftover points to encourage them to spend them before 23.59 on 15 October 2013. There are plenty of rewards and prize draws that you can redeem your points against – check them out here. Remember, you can also spend your points on charity rewards.

    Our customer service team are on hand to help you to redeem your points. Just give them a call on 0800 028 8038.

  • Does the weekly points limit still apply?

    Yes, all the same rules apply as usual.

  • Will my points still expire in the same way?

    Yes, the standard terms and conditions for Coke Zone will still apply, and points will expire after 90 days of the last log-in or code entry.

  • Can I transfer points between my account and friends or family?

    We’re afraid not. Every account is separate and points can’t be transferred.

  • Will I be able to collect points after 15 October 2013?

    No, this is the final date to collect points and redeem them for rewards and prize draws. After this there’ll still be free downloads, like wallpapers, and sometimes we’ll have prize draws – but nothing that you need points for.

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Rewards

  • If your question is about rewards in general, you might find the answer here.

  • Will the range of rewards be changing?

    We’ll have a similar range of rewards to the ones on site now right up until 15 October 2013. If you have a question about a specific reward, give our team a call on 0800 028 8038.

  • Will you be adding extra stock of current rewards?

    We’ll make sure there are enough rewards available so you can use your points right up until 23.59 on 15 October 2013. But remember that a lot of our rewards are limited editions, and these are subject to availability. If there is something you have your eye on, we would advise you not to wait.

  • What if the reward I want sells out?

    Many of our rewards are only available in limited quantities because we constantly change our catalogue to keep it fresh. If there’s something you really want you should get it quickly.

  • If I have redeemed my points for a reward voucher, can I redeem this after the end of the programme?

    Reward vouchers each have an individual expiry date (look for it in your rewards email). These aren’t affected by the changes to Coke Zone, so you’ll still be able to use the code after 15 October 2013 if it’s valid.

  • What is the very last date and time I can redeem my points for rewards?

    You’ve got until 23.59 on 15 October 2013 to redeem your points for rewards.

  • Is there a limit to the number of times I can choose a particular reward?

    No. As long as the reward is available you can order as many as you like.

  • Will rewards be available after 15 October 2013?

    There won’t be a catalogue of rewards that you get with points. You’ll still be able to get free downloads, like wallpapers.

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Prize draws

  • Will there still be prize draws after 15 October 2013?

    Yes there will be, but they won’t require Coke Zone points to enter.

  • Will there be any extra prize draws before 15 October 2013?

    As usual, we’ll launch a few new prize draws every month. Look out for our prize bundles, where you can win lots of prizes in one draw!

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What happens after 15 October 2013?

  • What if I don’t spend my points by 15 October 2013?

    All unused points will expire after this date, so you should try to make sure you’ve used them all by 23.59 on 15 October 2013.

  • What will I find on Coke Zone after 15 October 2013?

    Coke Zone will continue to be your virtual door to the Coca-Cola world, with access to amazing Coca-Cola promotions, events and experiences.

  • What if I have codes left that I couldn’t enter because I reach my weekly limit?

    You should make sure you’ve redeemed them all by 15 October 2013 as they will expire after this date and you won’t be able to use them. If you’re having trouble spending your points then give our customer care team a call on 0800 028 8038. Lines are open Monday to Friday between 9am and 5pm.

  • Will I still receive Coke Zone emails?

    Yes, we’ll still be sending regular emails featuring everything from the latest videos to new prize draws, so check your settings to make sure you’re receiving them.

    If you don’t want to receive these emails any more, you can change your settings at any time.

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My Account

  • What will happen to my account at the end of the programme?

    You’ll still have a Coke Zone account and be able to log into Coke Zone. But, you won’t be able to see your points, rewards and prize draws history on the site. If you need it, you can get any of this information from our team by calling 0800 028 8038.

  • Will I still have access to my account history?

    Yes, you can access your account history by calling our team on 0800 028 8038. However, it won’t be available to view on site.

  • Can I transfer points from my account to friends and family?

    No, every account is separate and points can’t be transferred.

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Mobile

  • Will it still be possible to access the site on my mobile after 15 October 2013?

    Yes! From 16 October 2013 our site will be optimised for mobile so make sure you come back and see it.

  • Can I still send codes via SMS?

    Sure! Right up until 23.59 on 15 October 2013. But you probably want to do it a bit before this, so you have time to spend the points you’ve collected.

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Other questions

  • Who should I contact about another question?

    If your answer isn’t covered in any of the sections above, then please call our team on 0800 028 8038 — they’ll be happy to help. Lines are open Monday to Friday between 9am and 5pm.

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Registration

  • Why is it so important that I register?

    Registration is needed in order to be able to input your codes into the Coke Zone website and start collecting points to redeem rewards and enter prize draws.

    It’s easy to Register, just fill in your name, date of birth, email address and country of residence.

    Want to register by mobile? Just visit our mobile site at m.cokezone.co.uk.
    Rest assured Coca-Cola Great Britain takes the protection of your data very seriously. You can take a look at our Privacy Policy for details.

  • How do I get started?

    Go to www.cokezone.co.uk, and follow the simple step-by-step registration process. There is a limit of 1 account per person and you must have a unique valid email address, be over 12 years old and a resident of Great Britain (England, Wales and Scotland) Isle of Man or the Channel Islands to register. The person who is the authorised email account holder of the email address indicated when registering will be considered the account holder.

    You should bear in mind that, if you’re registering to collect points to redeem for rewards and prize draws, you won’t be able to do this after 15 October 2013.

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My Privacy

  • How will you use my personal info?

    Take a look at Coke Zone’s Privacy Policy for details. Remember, Coca-Cola Great Britain takes the protection of your data very seriously.

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My Account

  • How do I update my information?

    After you’ve logged in, just go to ‘My Account’ to update your account details.

  • Can I still log in if I have a new email address?

    Yes you can. Just log in using the email address you originally registered with. Once you’re in, go to ‘My Account’ and update your email, along with any other changes you want to make. Then save them by clicking ‘Save’. From then on you can log in with your new email address.

  • Help! I can’t remember my password. Now what?

    For security reasons, we won’t send you a password by email. So when you get to Coke Zone, click the ‘Forgotten it’ link. Confirm your email address then click ‘Submit’. We’ll send you an email with instructions on how to get a new password.

    If you’re on the Coke Zone mobile site, you can also click a ‘Forgot Password’ link. You’ll be asked to confirm your email address. If you’ve already linked your mobile phone number to your Coke Zone account you’ll be sent a mobile-push link that you must click on to go back to Coke Zone mobile site. You’ll then be asked to enter and confirm your new password. Finally you’ll be asked to log in with your new password.
    If you haven’t linked your mobile number, you will be sent an email with details on how to confirm your new password.

  • How do I change my password?

    After you’ve logged in, go to ‘My Account’ to change your password details.

  • Aargh! I’ve been locked out of my account. Why?

    You’re only allowed 5 attempts to enter a code correctly each day. Type the wrong code in too many times and you’ll be locked out of your account for 24 hours (it’s for security reasons). Try again the next day and you should be able to enter your codes without any problems. One piece of advice - sometimes an ‘8’ looks a bit like a ‘3’ on the bottle - so make sure you check the codes carefully!
    If you haven’t been entering codes incorrectly, or if you still find yourself locked out of your account the next day then we may have locked your account for another reason. Please call our freephone number on 0800 028 8038 and speak to an agent. Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).

  • How can I manage my email preferences?

    Coke Zone will offer you the chance to subscribe for email updates from The Coca-Cola Company when you register. You can change your email preferences on your ‘My Account’ page in ‘My updates’. If you wish to be removed from the email listing at a later date, simply click ‘Unsubscribe’ at the bottom of any of the newsletters or follow the instructions at the bottom of other email communications you receive.

  • Do I have to live in Great Britain to receive rewards?

    Yup, we’re sorry but Coke Zone is only open to residents of Great Britain (England, Wales and Scotland) the Isle of Man or the Channel Islands - and rewards can only be delivered to a GB, Isle of Man or Channel Islands address. So if you have already registered with a Coke Loyalty scheme in another country, we’re afraid you can’t register in GB. Unfortunately we can’t deliver to PO Boxes either, because we want to make 100% sure you get your rewards! Accounts can be closed or deleted by official request to Coke Zone customer care. Please see below for details.

  • How do I close my ‘Coke Zone’ account?

    Call our freephone number on 0800 028 8038 and speak to an agent. Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).

    Please be aware that if you do want to close your Coke Zone account - your account, along with all points and access to great rewards will be locked, and you will no longer have access to your Coke Zone account. Personal data will be removed from closed accounts after 18 months of the last log in or entry.

  • How can I delete my ‘Coke Zone’ account?

    Call our freephone number on 0800 028 8038 and speak to an agent. Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays). If you do want to delete your Coke Zone account - your account, along with all points and access to great rewards will be deleted. Please be aware that if you ask for your details to be deleted, your details will be removed and you will not receive any further communication from Coke Zone and Coca-Cola Great Britain.

  • Is my personal data safe and secure?

    OK, here comes the serious bit... Coca-Cola Great Britain is aware of the many threats to the security of consumer data and takes the protection of that data very seriously.

    It’s our goal to ensure that when you submit information it reaches its destination safely, protected and unchanged. We have taken proactive steps in the development of Coke Zone to incorporate European and industry standards and best practices for the treatment of your information such as the use of SSL (Secure Sockets Layer) which is a secure method for the transmission of personal content and other measures, both active and passive.

    In addition, we have engaged recognised independent security firms to perform security testing of the site to identify any potential gaps or risks. Because of the number and types of reviews we have performed on the various elements of the site, we feel confident in its security. On top of that, we continue to review and monitor its behaviour to provide you with the highest level of security.

    We are passionate about the security of your data, and the integrity of our brand. Consequently, we are continuously evolving our sites to achieve these goals. If you have any concerns or suspicions about any activity, please notify us. We will take it seriously. You can also take a look at our Privacy Policy.

  • My child is under 18. How can I cancel their account?

    It’s a shame to see them go! But if you want to cancel their account, please contact us on 0800 028 8038 and we will take you through the procedure. Our lines are open from 9am - 5pm Monday to Friday (excluding US Bank Holidays).

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Mobile Access

  • How can I access My Account via my mobile?

    If you have a mobile internet enabled phone, just visit the Coke Zone mobile site m.cokezone.co.uk. You can use the mobile site to enter codes, check out your account balance and browse through and choose from our range of mobile rewards.
    You can also enter codes via SMS to 88555 (standard rates apply). But remember, it’s best to link up your mobile phone to keep track of all the points you earn, otherwise your balance won’t be updated.

  • Does it cost me anything to use the mobile site?

    If you access the Coke Zone via mobile internet at m.cokezone.co.uk you may be charged by your network operator. Some operators now offer flat-rate packages for browsing and downloading from mobile sites, but if you are unsure of the rates that you might be charged for using mobile internet services, please check them out with your network operator.

  • What does it cost to send an SMS to 88555?

    If you send an SMS to 88555 (e.g. to enter a code or link your mobile) the cost of sending the SMS will be standard network rates, typically 10-12p. If you’re not sure of the costs, please contact your mobile network operator.

  • How can I manage my mobile preferences?

    Coke Zone will offer you the chance to subscribe for mobile updates from The Coca-Cola Company when you register.

    You can change your mobile preferences on your ‘My Account’ page in ‘My Details’.

    If you wish to be removed from the mobile listing at a later date, simply text STOP to 88555, or change your mobile preferences on your ‘My Account’ page in ‘My Details’.

    If you haven’t subscribed but want to get the latest news, offers and promotions from Coke Zone, The Coca-Cola Company and/or Coca-Cola partners and affiliates, tick the mobile opt-in boxes on your ‘My Account’ page.

    You can also manage your preferences via the Coke Zone mobile site.

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Codes

  • Where do I find Coke Zone codes?

    Codes are available on specially marked 375ml, 500ml, 1.75L and 2L bottles of Coca-Cola, Coke Zero, Diet Coke and selected flavour variations while stocks last. Look for the 12 character alpha numeric code lasered onto the bottle under the label on these packs, printed on the reverse of the ringpull of single 330ml cans or printed inside the cardboard packaging of 10 or 12 fridge packs of 330ml cans. Codes may also be found on other Coca-Cola, Diet Coke, Coke Zero and on selected flavour variations’ promotional packaging from time to time at the discretion of the promoter. See promotional packs for details of where to find codes on these packs. Enter the codes online on the mobile site or via SMS, collect points and redeem them for all sorts of great stuff from Coke Zone at www.cokezone.co.uk.

  • I have a 12-digit code, is this right?

    It is indeed! A 12 character alpha numeric code will appear on 375ml, 500ml, 1.75L and 2L bottles, single 330ml cans or on the cardboard packaging of 10 or 12 fridge packs of 330ml cans of Coca-Cola, Coke Zero, Diet Coke and on selected flavour variations while stocks last. Codes may also be found on other Coca-Cola, Diet Coke, Coke Zero and on selected flavour variations’ promotional packaging from time to time at the discretion of the promoter. See promotional packs for details of where to find codes on these packs. Codes are valid until the end of the month containing the best before date, so quick - tap them in! Then you can start exchanging these for all sorts of great stuff in Coke Zone.

  • Oops, I can’t read the code on the pack - it’s smudged / incomplete - what should I do?

    First, try to type your code on the website or mobile site, or send via SMS to 88555. If you get an error message, please call us at 0800 028 8038 so that we can tell you what you need to do. Our lines are open from 9am - 5pm Monday to Friday (excluding US Bank Holidays).

  • I’m blind / partially sighted and I can’t read the code on the pack - what should I do?

    Our website has been designed to be compatible with screen readers; it is also been designed so that text size can be enlarged to assist partially sighted people. If you are blind or partially sighted and you are having trouble reading a code from a pack which you have purchased please call the Coke Zone helpline on 0800 028 8038 for assistance. Please make sure you keep your receipts, or hold on to packaging (ring-pulls or bottle labels) where receipts are not available, as these may be requested at a later date as proof of purchase.

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Points

  • How do I earn Coke Zone points?

    It’s easy. Look for the code lasered on the bottle under the label of 375ml, 500ml, 1.75L and 2L bottles, printed on the reverse of the ringpull of single 330ml cans or printed inside the cardboard packaging of 10 or 12 fridge packs of 330ml cans of Coca-Cola, Coke Zero, Diet Coke and on selected flavour variations. Further codes may be found on other Coca-Cola, Diet Coke, Coke Zero and on selected flavour variations packaging at the discretion of the promoter. Enter the codes online at www.cokezone.co.uk or text them to 88555, you can then start collecting for all sorts of great stuff. Also look out for our special promotions and other great ways to get points.

    You can only do this up until 23:59 on 15 October 2013, so please make sure you have entered all your codes, and used all your points, by this time.

  • Is there any limit on the number of points I can collect?

    Yes there is. Effective as of 29.07.09. In response to feedback from our members, and to ensure that Coke Zone is as fair as possible for everyone, we have introduced a weekly limit of 50pts from PIN code entry. If you enter enough codes to exceed that point limit in any one week (running from 00:00:00 every Monday to 23:59:59 on Sunday evening) your code entry will automatically be locked and you will be unable to enter any more codes until the start of the next week. You will still be able to login to your account to spend your points and manage your account.

  • How do I ‘spend’ my Coke Zone points?

    To get your hands on some great rewards at Coke Zone, log onto www.cokezone.co.uk. Have a browse through the rewards available in your favourite categories, such as downloads, Coca-Cola merchandise or Prize Draws then follow the simple ‘Get this now’ process.

    For rewards that require delivery, you’ll be asked for your address to make sure they get where they’re supposed to.

    Don’t forget, you can only redeem your points up until 23:59 on 15 October 2013, so make sure you spend all your points and place your orders by that date.

  • How do I know how many points I’ve got?

    Log in to Coke Zone at www.cokezone.co.uk and your points balance will be on the top right corner of the page. You can also check your points balance on Coke Zone mobile site in the ‘My Account’ section.

  • My point balance seems wrong. Now what?

    On the website you can check that your latest order / code entry has been registered in ‘My Account’. Sometimes your computer’s cache (sort of like short-term memory for your browser) will keep you from seeing the most current information, especially if your points total has changed since you last logged in.

    If you have been sending in your codes via SMS you must have registered your mobile number with us. If you have not given us your mobile number please go to the My Account page and enter it so you can receive your points.

    If your total seems incorrect, try logging off, closing all browser windows, opening a new browser window, and logging back in. If that doesn’t work, please call our freephone number on 0800 028 8038 and speak to an agent. Lines are open Monday to Friday, 9am-5pm (Excluding US Bank Holidays).

  • When do my points expire?

    If you haven’t logged in or entered a code for 90 days your points will expire. You will receive reminders to warn you before that happens. You can keep your points safe by logging in. Please see the Terms and Conditions to find out more.

    From 16 October 2013, Coke Zone members will no longer be able to collect Coke Zone points and redeem them for rewards and prize draws, so please make sure you have used all your points before then. Any unused points will expire after this time and you won’t be able to use them.

  • If a specific promotion finishes will my points expire?

    Nope! You won’t lose any points. In fact you just carry on collecting them. Points only expire if you don’t log in or enter codes for 90 days.

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Rewards

  • What rewards can I get with my Coke Zone points?

    You can choose from a selection of rewards in a range of great categories. There are rewards at higher and lower point levels, so there’s something for everyone. And for just a handful of points, you can enter Instant Wins or Prize Draws for the chance to win fantastic prizes.

    You can only redeem points for rewards and prize draws up until 23:59 on 15 October 2013, so make sure you spend all your points and place your orders by this date.

  • How do I find the stuff I want?

    To make it easy, on the website you can find rewards by type, point value and popularity and well as seeing what’s on offer and what’s new. You can filter by high or low point values and also search by keyword. On the mobile site, you can filter mobile rewards by type, points value, and date added.

  • Is there a limit to the rewards I can claim in a day?

    At the minute there’s no limit. To make it easy, on the website you can find rewards by type, point value and popularity. You can filter by high or low point values and also search by keyword. On the mobile site, you can filter mobile rewards by type, points value, and date added. what you can claim. As long as you have the points you can get your hands on as many rewards as you like!

  • Can I buy a reward with hard cash?

    ’Fraid not. Rewards can only be redeemed using Coke Zone points.

  • Can I find out how long a specific reward will be available?

    Unfortunately not, we are constantly changing our catalogue to keep it fresh, so if you see something you like be quick!

  • Can I have my reward sent to someone else?

    The mailing address saved in your account is the address we usually mail to. However you can choose to send your reward to someone else so long as they live in Great Britain, the Isle of Man, or the Channel Islands(sorry that doesn’t include PO Boxes). Just remember to change the shipping address on your order. You can save multiple addresses in the My Account section.

  • How can I check up on the progress of my order?

    Easy. Just go to your ‘My Account’ page on the website and click on ‘Reward Status’. Unfortunately this will not show you the exact tracking details with the mail or delivery company though.

  • Why can’t I use a PO Box address?

    Unfortunately we can’t deliver to PO Boxes because rewards may need to be signed for and we want to make sure you receive your goodies. If you do not have another mailing address, you can use the address of a friend or business as long as they are based in Great Britain (England, Wales and Scotland), the Isle of Man or the Channel Islands. Sorry for any inconvenience!

  • What happens once I’ve ordered a reward?

    Unfortunately we can’t deliver to PO Boxes because rewards may need to be signed for and we want to make sure you receive your goodies. If you do not have another mailing address, you can use the address of a friend or business as long as they are based in Great Britain (England, Wales and Scotland), the Isle of Man or the Channel Islands. Sorry for any inconvenience!

  • What happens once I’ve ordered a reward?

    Once you’ve placed your order it will be processed. You can check on its progress on your ‘My Account’ page on the website. Unfortunately this will not show you the exact tracking details with the mail or delivery company though.

  • What happens if the internet goes down while I’m placing an order?

    Simply log back into Coke Zone and go to ‘My Account’. If the action wasn’t recorded, you should be able to start the process again. If your order is confirmed, you will receive an ‘order confirmation’ email and you’ll know it went through before you were disconnected. If you are unsure, please contact us on 0800 028 8038 and speak to an agent. Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).

  • How are items shipped?

    We use Royal Mail or DHL.

  • I haven’t got my reward, but my account says it has been despatched. What should I do?

    Goodies and Prizes: Most items are despatched within 7-10 days. However sometimes it can take 28 days for delivery.

    If 28 days have passed and you still haven’t received your item or any communication from us, let us know and we’ll happily check your order for you.

    Mobile rewards: If you don’t get a link or reward to your phone after 24 hours, please call our freephone number on 0800 028 8038 and speak to an agent. Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).

    Rewards to download or received by email: First, please check your email junk box to see if your email is there. If you do not receive an email with instructions on how to download your reward within 24 hours, please call our freephone number on 0800 028 8038 and speak to an agent. Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).

    Certain prizes, such as concert tickets, are only suitable if you are aged 16 or over, so proof of age may be required.

  • Can I cancel, change or exchange my order?

    Don’t be too quick with your trigger finger; take your time to check out the details before you press that ‘gimme’ button as rewards are non-refundable and non exchangeable.

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Mobile Rewards

  • Do I need internet access on my mobile to get mobile rewards?

    You will need to make sure you have your mobile internet settings installed correctly on your mobile. Please contact your network operator if you need more information. If your mobile phone does not support mobile internet settings, you will not be able to receive mobile rewards.

  • What handsets are the mobile rewards available on?

    Some mobile rewards will only be available on certain handsets. When you are browsing for mobile rewards on the website, you will be able to see a selection of mobile rewards available on the mobile site. To redeem, scan the QR code or go to m.cokezone.co.uk. When you are browsing for rewards on the mobile site, only the rewards that are available for your handset will appear.

  • Are there any download charges for my mobile rewards?

    The mobile reward itself is provided to you by Coca-Cola GB in exchange for Coke Zone points. However, when you connect to the download link, you will require a GPRS connection, therefore your standard network rates for the GPRS connection and download will apply. If you are unsure of your GPRS and download rates, please check with your network operator. Please also seek permission from whoever pays the mobile phone bill before downloading the mobile reward.

  • What happens after I’ve confirmed I want to redeem a mobile reward?

    Shortly after you confirm that you would like to redeem a mobile reward on the website you will receive an SMS including download link on your mobile phone. You need to connect to the link within this message in order to download your mobile reward. If you are using the mobile site, you will see a download link on which you will need to click in order to download your mobile reward.

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Technical

  • Is the Coke Zone site safe and secure?

    Coca-Cola Great Britain is aware of the many threats to the security of consumer data and takes the protection of that data very seriously. It is our goal to ensure that when consumers submit information it reaches its destination safely, protected, and unchanged. Please take a look at Coke Zone Privacy Policy for details.

  • What web browser do I need for Coke Zone?

    This site works best on Internet Explorer 8 and above, Firefox 7 and above, and Safari 5.1 (for Mac users) and Google Chrome 14 and above.

  • What version of Flash do I need for the Coke Zone website?

    The Coke Zone website does not support flash functionality.

  • How can I contact you?

    First, check out our FAQs. You may find your answer there right away. If you can’t find what you need, you can contact us by calling our freephone number on 0800 028 8038 and speak to an agent. Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).

  • Can I get to Coke Zone using a dial-up connection?

    Indeed you can. This site can be used with a 56K dial-up connection, although some content may load more slowly.

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Prize Draws

  • Prize Draws. Where do I find them?

    Feeling lucky? Then why not use your points to enter a Prize Draw. You’ll find them in the Catalogue under each of the reward categories. Why not have a go? They’re easy to enter and you could win fantastic prizes or the experience of a lifetime!

  • What happens when a Prize Draw ends?

    Once the entry period for a Prize Draw has ended, we’ll collect all entries and select a potential winner or winners. Once the winner has been verified, the prize is awarded. Each Prize Draw and competition is different, so check out the terms and conditions.

  • How many Prize Draws can I enter in a day?

    At the moment there’s no limit to the number of Prize Draws you can enter. As long as you have the points you can enter as many Prize Draws as you like!

  • How will I know if I’ve won?

    We’ll let you know of course! You’ll be contacted by email, a phone call or SMS. Some prizes may require written confirmation, so carefully read and follow any instructions you receive. You will need to have updated your address details to ensure we can send you your prize.

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You Tell Us

  • What’s ‘You tell us’ all about?

    ‘You tell us’ is a feature on the Earn Points page. Basically it’s a question that we ask you to get your opinion on different stuff and you get 2 points for answering. There’s a choice of answers and you vote for the answer that most reflects your view. We put a new question up regularly, so don’t forget to come back and check it out.

  • Why should I bother voting?

    ‘You tell us’ is your chance to tell us what you think. And on top of that, we’ll give you 2 bonus points when you do!

  • How do I vote?

    Just log in and click on the answer you feel is most appropriate and we’ll give you 2 points. It’s that simple.

  • Why can’t I vote twice?

    You can only vote once per question. If when you’re logged in you can see the results it means you’ve already voted.

  • Why do I need to register or log in to vote?

    You need to register or log in so that we can give you your 2 bonus points.

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Instant Win

  • Instant Wins. Where can I find them?

    You’ll find them in the catalogue. They’re easy to enter and you could grab yourself some fantastic prizes. Better still, you’ll know straight away if you’ve won. Feeling lucky? Have a go!

  • How will I know if I’ve won?

    You’ll know straight away. It’ll show on your screen and you’ll also get an email confirming that you’re a winner and telling you how to get your hands on your prize. Hurrah!

  • What happens when I enter an Instant Win? How does it work?

    The clue’s in the title. Each time you enter you have a chance to win and you’ll be told instantly whether you’ve won (or lost). There’s no hanging around and you can play as many times as you want.

  • How many times can I enter in one day?

    As long as you have the points you can enter as many times as you like. Knock yourself out!

  • I have a question not listed above

    Contact the helpline on 0800 028 8038 with your question. Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).

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Facebook Connect

  • Can I register using Facebook Connect?

    If you are new to Coke Zone and already registered on Facebook, you can click on the Facebook connect icon on the registration page to make your registration process quicker and easier. Once you click on the Facebook button it will automatically populate the fields on the registration form so you won’t need to type in all your details manually. If you aren’t currently logged in to Facebook then the Facebook login window will appear for you to enter your details.Please note that you need to be 13 years old and above to use the Facebook Connect functionality.

  • Is my personal data that I have on Facebook secure?

    Yes - Coke Zone will need to access the fields from your Facebook profile that are mandatory to Coke Zone’s registration process. Any data fields used as part of the registration process will be saved on Coke Zone’s system and will not be shared with any third party. Coke Zone does not update this information so if you need to make any changes you will have to do it separately on Facebook as well as on Coke Zone. Please click here to review Coke Zone’s privacy policy for more details.

  • Can I register on Coke Zone using a different email address than I use on Facebook?

    No, if you are utilising Facebook Connect to register on Coke Zone then you have to use the same email address that you use on Facebook as the data will be shared by Facebook. If you register on Coke Zone directly without using the Facebook Connect functionality then you can use a different email address. Please note if you are already an existing Coke Zone member that you are not allowed to register a second account via Facebook Connect using a different email address in order to benefit from the Facebook log in functionality as there is a limit of 1 account per person. You can, however, edit your Coke Zone email address in the ‘My Account’ section on www.cokezone.co.uk to match the email address that you utilise on your Facebook account.

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Invite a Friend

  • I can’t seem to find the link for refer a friend on Coke Zone anymore, where has it gone?

    Our invite a friend programme has come to a close. Thank you for your support in spreading the word about Coke Zone to your friends.

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Win a Marc Jacobs bag

The Promotion

  1. What is the Diet Coke ‘win an exclusive Marc Jacobs bag’ promotion?

    Diet Coke is offering you the chance to win an exclusive Marc Jacobs bag every minute.

    To be in with a chance of winning, simply enter a promotional code from promotional packs of Diet Coke online at www.cokezone.co.uk or by SMS to 88555.

    You can enter as many times as you wish but each promotional code can only be entered once for one chance to win. You are only eligible to win one Marc Jacobs bag.

  2. When does the promotion take place?

    The draws take place from 9am on 27/02/13 to 9pm on 09/04/13. All entries received before 9pm on 27/02/13 will be entered into the first draw.

    There is a bonus draw to win 1 of 400 Marc Jacobs bags for entries received between 9pm on 09/04/13 and midnight on 02/07/13.

  3. What Diet Coke packs is the promotion available on?

    You’ll find one promotional code on the following promotional packs of Diet Coke:

    • 330ml single cans
    • 375ml single PET bottles
    • 500ml single PET bottles
    • 2ltr single PET bottles
    • 330ml can x 6-pack
    • 330ml can x 8-pack
    • 330ml can x 10-pack
    • 330ml can x 12-pack
    • 330ml can x 15-pack

  4. What is the prize?

    There are 30,240 Marc Jacobs bags to be won. Plus, everyone gets access to an exclusive Marc Jacobs interview.

    The interview is streamed content. If you enter online the on-screen confirmation message will contain a link to access the interview. If you enter by SMS, the confirmation text will contain a link to access the interview.

  5. How do I claim my prize?

    If you are an online winner your prize will be sent to the postal address confirmed during entry. The prize will be delivered within 28 days of you receiving the winning email confirmation.

    If you are a SMS winner your prize will be delivered within 28 days of you logging the claim code at www.cokezone.co.uk:

    • You’ll receive a text confirming you are a winner and detailing a claim code to enter at www.cokezone.co.uk
    • If you are not currently registered with www.cokezone.co.uk will be asked to register in order to enter the claim code and assign your address details.
    • If you are registered with www.cokezone.co.uk you will be required to log in, in order to enter the claim code and assign details.
    • SMS claim codes are valid until midnight on 07/05/13 Claim codes for the bonus draw are valid until midnight 06/08/13
    • If you register on www.cokezone.co.uk in order to receive your prize you are able to de-register, if you so wish, immediately after receipt of their prize

  6. What do I do if my prize is damaged?

    If you receive a damaged prize, please call our consumer helpline on 0800 0288038. Our lines are open from 9.00am — 5.00pm, Monday to Friday.

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Code Problems

  1. Where can I find my promotional code?

    Promotional codes can be found etched or printed on the following areas of your promotional packs:

    • Printed on the reverse of the ring pull on single 330ml Diet Coke cans
    • Laser etched into the plastic of the bottle, behind the label on 375ml, 500ml and 2ltr single PET Diet Coke bottles
    • On the card insert inside 330ml x 6 packs of Diet Coke
    • On the card insert inside 330ml x 8 packs of Diet Coke
    • On the inside of the cardboard packaging of 330ml x 10 packs of Diet Coke
    • On the inside of the cardboard packaging of 330ml x 12 packs of Diet Coke
    • On the inside of the cardboard packaging of 330ml x 15 packs of Diet Coke

  2. There is no promotional code on my pack of Diet Coke. What should I do?

    First double-check that there is no promotional code and that the pack is, in fact, a promotional pack of Diet Coke. Please see above for details of where to find your promotional code.

    If you are still unable to find your promotional code, please call our consumer helpline on 0800 0288038. Our lines are open from 9.00am — 5.00pm, Monday to Friday.

  3. What if my promotional code is not working?

    Check the promotional code you have entered matches the one that appears on your promotional pack of Diet Coke.

    Should the problem persist, please call our consumer helpline on 0800 0288038. Our lines are open from 9.00am — 5.00pm, Monday to Friday.

    If you are experiencing difficulty entering your promotional code online, please keep your packaging, or make a note of the promotional code. You may be asked to read out the promotional code by our consumer helpline.

  4. I can’t read the promotional code, what should I do?

    Please call our consumer helpline on 0800 0288038. Our lines are open from 9.00am — 5.00pm, Monday to Friday.

  5. How many promotional codes can I enter at Coke Zone?

    You can enter the promotion as many times as you wish but each promotional code can only be entered once for one chance to win and each entrant is only eligible to win one Marc Jacobs bag.

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Entry to the Promotion

  1. How do I enter?

    You’ll find a promotional code on promotional packs of Diet Coke. Simply enter the promotional code online at www.cokezone.co.uk or by SMS to 88555. You will be entered into the next draw to win a Marc Jacobs bag. For SMS entries, standard network rates apply, typically 10p-12p.

  2. Is there any age restriction to enter the promotion?

    You must be 12 years or over. If you are under 16 years you will require parental/guardian consent.

  3. Can I enter if I live outside of Great Britain, the Isle of Man or the Channel Islands?

    Unfortunately not, the promotion is open to residents of Great Britain (England, Scotland and Wales), the Isle of Man and the Channel Islands only, excluding employees and their immediate families of Coca-Cola Great Britain, Coca-Cola Enterprises Limited, Marc Jacobs International, their affiliates, their agents, or anyone else professionally connected with the promotion.

  4. Do I need to keep the promotional pack?

    No. Once a promotional code has been verified, you will receive a confirmation message on-screen if you entered at www.cokezone.co.uk or by text if you entered by SMS. After receiving the confirmation message, you no longer need to keep the packaging.

    A link to access the interview will be provided in the on-screen or text message confirmation.

  5. Who can I call if I am having problems participating in this promotion?

    For all promotional queries please call our consumer helpline on 0800 0288038. Our lines are open from 9.00am — 5.00pm, Monday to Friday.

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Online Entry

  1. How do I enter the promotion online?

    Simply enter your promotional code in the ‘Enter Code’ box at the top of the page. You will be required to log in or register before entry can be completed.

    A link to access the interview will be provided in the on-screen confirmation message.

  2. How will I know if my entry has been received?

    You will receive a confirmation message on screen if you entered online. The confirmation message will confirm that you have been entered into the next draw to win a Marc Jacobs bag. The message will also contain a link to access the interview.

  3. How do I know if I am a winner?

    If you are a online winner we’ll send you an email to confirm. Your prize will be sent to the postal address confirmed during entry.

  4. Do I need an email address to enter online?

    In order to enter a promotional code online, first you must log in or register to Coke Zone. You will require a valid email address to complete this action.

  5. Do I need a mobile phone number to enter online?

    No. In order to register and enter the promotion online you do not need to provide a mobile phone number.

  6. Can I change my email address?

    Yes. To update your email address, log in at Coke Zone and visit ‘My Account’.

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SMS Entry

  1. How do I enter the promotion by mobile?

    Simply text your promotional code to 88555. For SMS entries, standard network rates apply, typically 10p-12p.

    A link to access the interview will be sent in the confirmation text message.

  2. How will I know if my entry has been received?

    You will receive a confirmation text to confirm you have been entered into the next draw. The text will contain a link to access the Marc Jacobs interview.

    You will not be charged for receiving the SMS and should receive the text within five minutes of entry.

  3. How do I know if I am a winner?

    If you are an SMS winner we’ll send you a text to confirm.

    The message will include a claim code to redeem you prize. Enter the code in the box above and follow the on-screen instructions.

  4. Do I need an email address to enter by SMS?

    No, you do not need an email address to enter by SMS. However, if you are a winner you will need an email address to claim your prize.

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Claim Codes

  1. When will I receive a claim code?

    If you are a SMS winner we’ll send you a text to confirm.

    The message will include a claim code to redeem your prize. Enter the code in the box above and follow the on-screen instructions.

  2. When is my claim code valid until?

    SMS claim codes are valid until midnight on 07/05/13. Claim codes for the bonus draw are valid until midnight 06/08/13. After these dates you will not be able to claim your prize and the prize will be forfeited.

  3. What if my claim code is not working?

    Check the claim code you have entered matches the one that appears on your winning confirmation text message.

    Should the problem persist, please call our consumer helpline on 0800 0288038. Our lines are open from 9.00am — 5.00pm, Monday to Friday.

    If you are experiencing difficulty entering your claim code, please keep your text message, or make a note of the claim code. You may be asked to read out the promotional code by our consumer helpline.

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Marc Jacobs Interview

  1. What is the Marc Jacobs interview?

    Everyone who enters the promotion will receive access to an exclusive interview with Marc Jacobs. This is streamed content.

  2. How do I view the Marc Jacobs interview?

    You will need to purchase a promotional pack of Diet Coke and enter the promotional code online or by SMS.

    If you entered online the on-screen confirmation message will contain a link to access the interview. If you entered by SMS, the confirmation text will contain a link to access the interview.

  3. What requirements do I need to access the Marc Jacobs interview?

    If you are viewing the interview from the on-screen confirmation message you will require internet access and a browser with flash player.

    If you are viewing the interview through the link contained in a confirmation text you will require internet access and equipment capability.

    If you are having trouble accessing the interview please call our consumer helpline on 0800 0288038. Our lines are open from 9am — 5pm, Monday to Friday (calls from a landline are free, but calls from mobiles may incur additional operator charges).

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Coke Zone

  1. I only want to enter the Diet Coke ‘win an exclusive Marc Jacobs bag’ promotion, why must I register for Coke Zone?

    All Coca-Cola promotions in Great Britain, Channel Islands and Isle of Man are now run as part of Coke Zone, so you will need to register in order to take part if you are entering online.

    The good news is that once you’ve registered to take part in this offer, Coke Zone will remember your details, so you won’t ever need to register again to take part in another Coca-Cola promotion within Great Britain, CI and IoM.

    SMS winners will also be required to log in or register at Coke Zone in order to enter a claim code and assign details. You can choose to de-register, if you so wish, immediately after receipt of their prize.

  2. Are my points only valid during the Diet Coke ‘win an exclusive Marc Jacobs bag’ promotional period?

    With each entry you will receive a number of Coke Zone points for extra rewards, these are yours to keep. Coke Zone points will only expire if you don’t log in or enter a code at Coke Zone for 90 days. You will receive reminders to warn you before that happens. You can keep your points safe by logging in regularly.

    Please see the terms and conditions of Coke Zone to find out more.

  3. Can I update my information?

    Yes. If you want to update your information, log in at Coke Zone and go to ‘My Account’, where you can make updates to your personal details.

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