Registration

• What is 'Coke Zone'?

  'Coke Zone' rewards you with the things you love most, every time Privacy Policy you enjoy a refreshing 'Coke', 'diet Coke' or 'Coke Zero'. Look for the special codes on 500ml and 2L bottles (and other promotional packs from time to time), then enter them at 'Coke Zone' via web or WAP at wap.cokezone.co.uk or text them to 88555. You can then exchange these for points towards great rewards.
  
  

• Why's so important that I register?

  Registering is your key to access great rewards from loads of fantastic categories. Although you can browse all the rewards available on the website without registering, creating your account will allow you to start collecting points and set you on the road to great rewards and fantastic experiences.
  
  It's easy to Register, just fill in your name, date of birth, email address and country of residence.
  
  Want to register by mobile? Just visit our WAP site at wap.cokezone.co.uk.
  
  Rest assured Coca-Cola Great Britain takes the protection of your data very seriously. You can take a look at our Privacy Policy for details.
  
  

• How do I get started?

  Go to www.cokezone.co.uk, and follow the simple step-by-step registration process. There is a limit of 1 account per person and you must have a unique valid email address, be over 12 years old and a resident of Great Britain (England, Wales and Scotland) Isle of Man or the Channel Islands to register. The person who is the authorised email account holder of the email address indicated when registering will be considered the account holder.
  
  

My Privacy

• How will you use my personal info?

  Take a look at 'Coke Zone' Privacy Policy for details. Remember, Coca-Cola Great Britain takes the protection of your data very seriously.
  
  

My Account

• How do I update my information?

  After you've logged in, just go to 'My Account' to update your account details.
  
  

• Can I still log in if I have a new email address?

  Yes you can. Just log in using the email address you originally registered with. Once you're in, go to 'My Account' and update your email, along with any other changes you want to make. Then save them by clicking 'Save'. From then on you can log in with your new email address.
  
  

• Help! I can't remember my password. Now what?

  For security reasons, we won't send you a password by email. So when you get to 'Coke Zone', click the 'Forgotten it' link. Confirm your email address then click 'Submit'. We'll send you an email with instructions on how to get a new password.
  
  If you're on the 'Coke Zone' WAP site, you can also click a 'Forgot Password' link. You'll be asked to confirm your email address. If you've already linked your mobile phone number to your 'Coke Zone' account you'll be sent a WAP-push link that you must click on to go back to 'Coke Zone' WAP site. You'll then be asked to enter and confirm your new password. Finally you'll be asked to log in with your new password.
  If you haven't linked your mobile number, you will be sent an email with details on how to confirm your new password.
  
  

• How do I change my password?

  After you've logged in, go to 'My Account' to change your password details.
  
  

• Aargh! I've been locked out of my account. Why?

  You're only allowed 5 attempts to enter a code correctly each day. Type the wrong code in too many times and you'll be locked out of your account for 24 hours (it's for security reasons). Try again the next day and you should be able to enter your codes without any problems. One piece of advice - sometimes an '8' looks a bit like a '3' on the bottle - so make sure you check the codes carefully!
  If you haven't been entering codes incorrectly, or if you still find yourself locked out of your account the next day then we may have locked your account for another reason. Please call our freephone number on 0800 028 8038 and speak to an agent. Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).
  
  

• How can I manage my email preferences?

  'Coke Zone' will offer you the chance to subscribe for email updates from The Coca-Cola Company when you register. You can change your email preferences on your 'My Account' page in 'My updates'. If you wish to be removed from the email listing at a later date, simply click 'Unsubscribe' at the bottom of any of the newsletters or follow the instructions at the bottom of other email communications you receive.
  
  

• Do I have to live in Great Britain to receive rewards?

  Yup, we're sorry but 'Coke Zone' is only open to residents of Great Britain (England, Wales and Scotland) the Isle of Man or the Channel Islands - and rewards can only be delivered to a GB, Isle of Man or Channel Islands address. So if you have already registered with a Coke Loyalty scheme in another country, we're afraid you can't register in GB. Unfortunately we can't deliver to PO Boxes either, because we want to make 100% sure you get your rewards! Accounts can be closed or deleted by official request to 'Coke Zone' customer care. Please see below for details.
  
  

• How do I close my 'Coke Zone' account?

  Call our freephone number on 0800 028 8038 and speak to an agent. Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).
  
  Please be aware that if you do want to close your 'Coke Zone' account - your account, along with all points and access to great rewards will be locked, and you will no longer have access to your 'Coke Zone' account. Personal data will be removed from closed accounts after 18 months of the last log in or entry.
  
  

• How can I delete my 'Coke Zone' account?

  Call our freephone number on 0800 028 8038 and speak to an agent. Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays). If you do want to delete your 'Coke Zone' account - your account, along with all points and access to great rewards will be deleted. Please be aware that if you ask for your details to be deleted, your details will be removed and you will not receive any further communication from 'Coke Zone' and Coca-Cola Great Britain.
  
  

• Is my personal data safe and secure?

  OK, here comes the serious bit... Coca-Cola Great Britain is aware of the many threats to the security of consumer data and takes the protection of that data very seriously.
  
  It's our goal to ensure that when you submit information it reaches its destination safely, protected and unchanged. We have taken proactive steps in the development of 'Coke Zone' to incorporate European and industry standards and best practices for the treatment of your information such as the use of SSL (Secure Sockets Layer) which is a secure method for the transmission of personal content and other measures, both active and passive.
  
  In addition, we have engaged recognised independent security firms to perform security testing of the site to identify any potential gaps or risks. Because of the number and types of reviews we have performed on the various elements of the site, we feel confident in its security. On top of that, we continue to review and monitor its behaviour to provide you with the highest level of security.
  
  We are passionate about the security of your data, and the integrity of our brand. Consequently, we are continuously evolving our sites to achieve these goals. If you have any concerns or suspicions about any activity, please notify us. We will take it seriously. You can also take a look at our Privacy Policy
  
  

• My child is under 18. How can I cancel their account?

  Don't be such a killjoy! But if you really want to, please contact us on 0800 028 8038 and we will take you through the procedure. Our lines are open from 9am - 5pm Monday to Friday (excluding US Bank Holidays).
  
  

Mobile Access

• How can I access My Account via my mobile?

  If you have a WAP enabled mobile, just visit the 'Coke Zone' WAP site wap.cokezone.co.uk. You can use the WAP site to enter codes, check out your account balance and browse through and choose from our range of mobile rewards.
  You can also enter codes via SMS to 88555 (standard rates apply). But remember, it's best to link up your mobile phone to keep track of all the points you earn, otherwise your balance won't be updated.
  
  

• Does it cost me anything to use the WAP site?

  If you access the 'Coke Zone' via WAP at wap.cokezone.co.uk you may be charged by your network operator. Some operators now offer flat-rate packages for browsing and downloading from WAP sites, but if you are unsure of the rates that you might be charged for using WAP services, please check them out with your network operator.
  
  

• What does it cost to send an SMS to 88555?

  If you send an SMS to 88555 (e.g. to enter a code or link your mobile) the cost of sending the SMS will be standard network rates, typically 10-12p. If you're not sure of the costs, please contact your mobile network operator.
  
  

• How can I manage my mobile preferences?

  'Coke Zone' will offer you the chance to subscribe for mobile updates from The Coca-Cola Company when you register.
  
  You can change your mobile preferences on your 'My Account' page in 'My updates'.
  
  If you wish to be removed from the mobile listing at a later date, simply text STOP to 88555, or change your mobile preferences on your 'My Account' page in 'My updates'.
  
  If you haven't subscribed but want to get the latest news, offers and promotions from 'Coke Zone', The Coca-Cola Company and/or Coca-Cola partners and affiliates, tick the mobile opt-in boxes on your 'My Account' page.
  
  You can also manage your preferences via the 'Coke Zone' WAP site.
  
  

Codes

• Where do I find 'Coke Zone' codes?

  Codes are available on specially marked 500ml and 2L bottles of 'Coca-Cola', 'Coke Zero' and 'diet Coke' while stocks last. Look for the 12 character alpha numeric code lasered onto the bottle under the label on these packs. Codes may also be found on other 'Coca-Cola', 'diet Coke' or 'Coke Zero' promotional packaging from time to time at the discretion of the promoter. See promotional packs for details of where to find codes on these packs. See promotional packs for details of where to find these codes. Enter the codes online, via WAP or SMS, collect points and redeem them for all sorts of great stuff from 'Coke Zone' at www.cokezone.co.uk. Certain prizes, such as concert tickets, are only suitable if you are aged 16 or over, so proof of age may be required
  
  

• I have a 12-digit code, is this right?

  It is indeed! A 12 character alpha numeric code will appear on 500ml and 2L bottles of 'Coca-Cola', 'Coke Zero' and 'diet Coke' while stocks last. Codes may also be found on other 'Coca-Cola', 'diet Coke' or 'Coke Zero' promotional packaging from time to time at the discretion of the promoter. See promotional packs for details of where to find codes on these packs. Codes are valid until the end of the month containing the best before date, so quick - tap them in! Then you can start exchanging these for all sorts of great stuff in 'Coke Zone'.
  
  

• Oops, I can't read the code on the pack - it's smudged / incomplete - what should I do?

  First, try to type your code on the website or via WAP, or send via SMS to 88555. If you get an error message, please call us at 0800 028 8038 so that we can tell you what you need to do. Our lines are open from 9am - 5pm Monday to Friday (excluding US Bank Holidays).
  
  

• I'm blind / partially sited and I can't read the code on the pack - what should I do?

  Our website has been designed to be compatible with screen readers; it is also been designed so that text size can be enlarged to assist partially sighted people. If you are blind or partially sighted and you are having trouble reading a code from a pack which you have purchased please call the Coke Zone helpline on 0800 028 8038 for assistance. Please make sure you keep your receipts, or hold on to packaging (ring-pulls or bottle labels) where receipts are not available, as these may be requested at a later date as proof of purchase.
  
  

• What's a bonus offer?

  A bonus offer is our extra special way of saying thanks. Once you enter a code you may see a message to tell you that you have 'a bonus offer'. It's quite rare so make sure you accept it right away. If you leave the site or refuse the offer you might not be able to come back to it!
  
  

• Do I have to accept the bonus offer straightaway or can I do it later?

  A bonus offer is a little extra unexpected something to brighten up your day. Make sure you accept it right away, if you leave the site or refuse the offer, you will not be able to come back to it.
  
  

• Why do I only sometimes get a bonus offer?

  At times we run different promotions, or other ways to collect points. Getting a bonus offer is something that only happens once in a while. So make sure you follow the instruction on screen and accept it right away!
  
  

Points

• How do I earn 'Coke Zone' points?

  It's easy. Look for the code lasered on the bottle under the label. Codes are available on 500ml and 2L bottles of 'Coca-Cola', 'Coke Zero' and 'diet Coke'. Further codes may be found on other 'Coca-Cola', 'diet Coke' or 'Coke Zero' packaging at the discretion of the promoter. Enter the codes online at cokezone.co.uk, on the WAP site at wap.cokezone.co.uk or text them to 88555, you can then start collecting for all sorts of great stuff. Also look out for our special promotions and other great ways to get points.
  
  

• Is there any limit on the number of points I can collect?

  Yes there is. Effective as of 29.07.09. In response to feedback from our members, and to ensure that 'Coke Zone' is as fair as possible for everyone, we have introduced a weekly limit of 50pts from PIN code entry. If you enter enough codes to exceed that point limit in any one week (running from 00:00:00 every Monday to 23:59:59 on Sunday evening) your code entry will automatically be locked and you will be unable to enter any more codes until the start of the next week. But don't worry, even if you've reached the limit, you can still get points on the site for taking part in our polls, completing the "Spill the Beans" survey, Member Get Member or any of the other ways we give you to earn bonus points. You will also still be able to login to your account to spend your points and manage your account.
  
  

• How do I 'spend' my 'Coke Zone' points?

  To get your hanIt's easy. Codes are available on 500ml and 2L bottles ods on some great rewards at 'Coke Zone', log onto www.cokezone.co.uk. Have a browse through the rewards available in your favourite categories, such as downloads, gadgets or Prize Draws then follow the simple 'Get this now' process.
  
  For rewards that require delivery, you'll be asked for your address to make sure they get where they're supposed to.
  
  Not registered? Then click here to create your 'Coke Zone' account.
  
  

• How do I know how many points I've got?

  Log in to 'Coke Zone' at www.cokezone.co.uk and your points balance will be on the top right corner of the page. You can also check your points balance on 'Coke Zone' WAP site in the 'My Account' section.
  
  

• My point balance seems wrong. Now what?

  On the website you can check that your latest order / code entry has been registered in 'My Account'. Sometimes your computer's cache (sort of like short-term memory for your browser) will keep you from seeing the most current information, especially if your points total has changed since you last logged in.
  
  If you have been sending in your codes via SMS you must have registered your mobile number with us. If you have not given us your mobile number please go to the My Account page and enter it so you can receive your points.
  
  If your total seems incorrect, try logging off, closing all browser windows, opening a new browser window, and logging back in. If that doesn't work, please call our freephone number on 0800 028 8038 and speak to an agent. Lines are open Monday to Friday, 9am-5pm (Excluding US Bank Holidays).
  
  

• When do my points expire?

  If you haven't logged in or entered a code for 90 days your points will expire. You will receive reminders to warn you before that happens. You can keep your points safe by logging in. Please see the Terms and Conditions to find out more.
  
  

• If a specific promotion finishes will my points expire?

  Nope! You won't lose any points. In fact you just carry on collecting them. Points only expire if you don't log in or enter codes for 90 days.
  
  

Rewards

• What rewards can I get with my 'Coke Zone' points?

  You can choose from a selection of rewards in a range of great categories. There are rewards at higher and lower point levels, so there's something for everyone. And for just a handful of points, you can enter Instant Wins or Prize Draws for the chance to win fantastic prizes.
  
  

• How do I find the stuff I want?

  To make it easy, on the website you can find rewards by type, point value and popularity and well as seeing what's on offer and what's new. You can filter by high or low point values and also search by keyword. On the WAP site, you can filter mobile rewards by type, points value, and date added.
  
  

• Is there a limit to the rewards I can claim in a day?

  At the minute there's no limit. To make it easy, on the website you can find rewards by type, point value and popularity. You can filter by high or low point values and also search by keyword. On the WAP site, you can filter mobile rewards by type, points value, and date added. what you can claim. As long as you have the points you can get your hands on as many rewards as you like!
  
  

• Can I buy a reward with hard cash?

  'Fraid not. Rewards can only be redeemed using 'Coke Zone' points.
  
  

• Can I find out how long a specific reward will be available?

  When we start running out of a particular item, we will update the status of this reward in the catalogue, so look out for any low stock warning on the site. Remember: quantities are limited, so first come, first served! Items can be snapped up very quickly once the Low Quantity warning is activated, so it pays to get in there quick!
  
  

• Hey, why does it say 'Hurry! Few left & when it's gone it's gone' on some items?

  This means numbers of this item are running low. Quantities on some rewards are limited, so it's best to get in there quick if there's an item you really fancy.
  
  

• Can I have my reward sent to someone else?

  The mailing address saved in your account is the address we usually mail to. However you can choose to send your reward to someone else so long as they live in Great Britain, the Isle of Man, or the Channel Islands(sorry that doesn't include PO Boxes). Just remember to change the shipping address on your order. You can save multiple addresses in the My Account section.
  
  

• How can I check up on the progress of my order?

  Easy. Just go to your 'My Account' page on the website and click on 'Reward Status'.
  
  

• Why can't I use a PO Box address?

  Unfortunately we can't deliver to PO Boxes because rewards may need to be signed for and we want to make sure you receive your goodies. If you do not have another mailing address, you can use the address of a friend or business as long as they are based in Great Britain (England, Wales and Scotland), the Isle of Man or the Channel Islands. Sorry for any inconvenience!
  
  

• What happens once I've ordered a reward?

  Once you've placed your order it will be processed. You can check on its progress on your 'My Account' page on the website.
  
  

• What happens if the internet goes down while I'm placing an order?

  Simply log back into 'Coke Zone' and go to 'My Account'. If the action wasn't recorded, you should be able to start the process again. If your order is confirmed, you will receive an 'order confirmation' email and you'll know it went through before you were disconnected. If you are unsure, please contact us on 0800 028 8038 and speak to an agent. Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).
  
  

• How are items shipped?

  We use Royal Mail or DHL. You can check your order status on 'My Account' page.
  
  

• I haven't got my reward, but my account says it has been despatched. What should I do?

  Goodies: Most items are despatched within 7-10 days. However sometimes it can take 28 days for delivery. You can check the status of your order on 'My Account' page.
  
  If 28 days have passed and you still haven't received your reward or any communication from us, let us know and we'll happily check your order for you.
  
  Mobile rewards: If you don't get a link or reward to your phone after 24 hours, please call our freephone number on 0800 028 8038 and speak to an agent. Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).
  
  Rewards to download or received by email: First, please check your email junk box to see if your email is there. If you do not receive an email with instructions on how to download your reward within 24 hours, please call our freephone number on 0800 028 8038 and speak to an agent. Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).
  
  Certain prizes, such as concert tickets, are only suitable if you are aged 16 or over, so proof of age may be required.
  
  

• Can I cancel, change or exchange my order?

  Don't be too quick with your trigger finger; take your time to check out the details before you press that 'gimme' button as rewards are non-refundable and non exchangeable.
  
  

Mobile Rewards

• Do I need internet access on my mobile to get mobile rewards?

  You will need to make sure you have WAP settings installed correctly on your mobile. Please contact your network operator if you need more information. If your mobile phone does not support WAP settings, you will not be able to receive mobile rewards.
  
  

• What handsets are the mobile rewards available on?

  Some mobile rewards will only be available on certain handsets. When you are browsing for mobile rewards on the website, you will be able to see which handsets a particular reward is available on. Please make sure that your handset type is compatible with a particular mobile reward before you confirm you would like to download that reward. When you are browsing for rewards on the WAP site, only the rewards that are available for your handset will appear.
  
  

• Are there any download charges for my mobile rewards?

  The mobile reward itself is provided to you by Coca-Cola GB in exchange for 'Coke Zone' points. However, when you connect to the WAP-push link, you will require a GPRS connection, therefore your standard network rates for the GPRS connection and download will apply. If you are unsure of your GPRS and download rates, please check with your network operator. Please also seek permission from whoever pays the mobile phone bill before downloading the mobile reward.
  
  

• What happens after I've confirmed I want to redeem a mobile reward?

  Shortly after you confirm that you would like to redeem a mobile reward on the website you will receive a WAP push message on your mobile phone. You need to connect to the link within this message in order to download your mobile reward. If you are using the WAP site, you will see a download link on which you will need to click in order to download your mobile reward.
  
  

• My download link has arrived, but I can't find it on my phone.

  Depending on the brand of your phone, this message will go to your text message inbox or WAP Push inbox, also known as a 'Service Inbox', 'Funbox', 'Browser Message Inbox', or 'Push Inbox'.
  
  

• What do I do with the download link I received?

  a. Open the message from 'Coke Zone'.
  
  b. Scroll down to the download link.
  
  c. Click on the link and you will be immediately connected to 'Coke Zone'.
  
  d. Your selected mobile reward will start to download automatically.
  
  e. When the download is finished, just save it.
  
  f. Enjoy your 'Coke Zone' mobile reward!
  
  Important notice: Never stop the download before it has finished.
  
  

• Why can't I download the mobile reward when I click on the link?

  WAP might not be set up correctly on your mobile phone. Please ask your network operator how to adjust your settings.
  
  

• What if I don't receive the download link?

  Please make sure that the WAP settings on your phone are correctly configured. Depending on the brand of your mobile, you need to set the WAP Push setting to 'On', 'Allow all', 'Always', or 'Receive all'. Here are some hints on where to locate this setting:
  Nokia
  Services > Settings > Service Inbox settings
  Messaging > Settings > Service Msg
  Motorola
  Messages > Browser Msgs > Menu Button > Browser Msg Setup
  Messages > Browser Messages > Browser Msg Setup
  LG
  Internet > Push Messages > Receive
  Samsung
  Fun Box > WWW Services > Push Messages > Setting
  Fun Box > Wap Browser
  Sony-Ericsson
  Messaging > WAP Push > Allow Push
  Wap Services > Push Messages
  Messaging > Wap Push
  If in doubt, please refer to your mobile's manual or ask your mobile's manufacturer for assistance.
  
  

Technical

• Is the 'Coke Zone' site safe and secure?

  Coca-Cola Great Britain is aware of the many threats to the security of consumer data and takes the protection of that data very seriously. It is our goal to ensure that when consumers submit information it reaches its destination safely, protected, and unchanged. Please take a look at 'Coke Zone' Privacy Policy for details.
  
  

• What web browser do I need for 'Coke Zone'?

  This site works best on Internet Explorer 6 and above, Firefox 2 and above, and Safari 3 (for Mac users).
  
  

• What version of Flash do I need for the 'Coke Zone' website?

  All Flash content will work with Flash Player 9 and above.
  
  

• How can I contact you?

  First, check out our FAQs. You may find your answer there right away. If you can't find what you need, you can contact us by calling our freephone number on 0800 028 8038 and speak to an agent. Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).
  
  

• Can I get to 'Coke Zone' using a dial-up connection?

  Indeed you can. This site can be used with a 56K dial-up connection, although some content may load more slowly.
  
  

Prize Draws

• Prize Draws. Where do I find them?

  Feeling lucky? Then why not use your points to enter a Prize Draw. You'll find them in the Catalogue under each of the reward categories. Why not have a go? They're easy to enter and you could win fantastic prizes or the experience of a lifetime!
  
  

• What happens when a Prize Draw ends?

  Once the entry period for a Prize Draw has ended, we'll collect all entries and select a potential winner or winners. Once the winner has been verified, the prize is awarded. Each Prize Draw and competition is different, so check out the terms and conditions.
  
  

• How many Prize Draws can I enter in a day?

  At the moment there's no limit to the number of Prize Draws you can enter. As long as you have the points you can enter as many Prize Draws as you like!
  
  

• How will I know if I've won?

  We'll let you know of course! You'll be contacted by email, a phone call or SMS. Some prizes may require written confirmation, so carefully read and follow any instructions you receive. You will need to have updated your address details to ensure we can send you your prize.
  
  

You Tell Us

• What's 'You tell us' all about?

  'You tell us' is a feature on the Earn Points page. Basically it's a question that we ask you to get your opinion on different stuff and you get 2 points for answering. There's a choice of answers and you vote for the answer that most reflects your view. We put a new question up regularly, so don't forget to come back and check it out.
  
  

• Why should I bother voting?

  'You tell us' is your chance to tell us what you think. And on top of that, we'll give you 2 bonus points when you do!
  
  

• How do I vote?

  Just log in and click on the answer you feel is most appropriate and we'll give you 2 points. It's that simple.
  
  

• Why can't I vote twice?

  You can only vote once per question. If when you're logged in you can see the results it means you've already voted.
  
  

• Why do I need to register or log in to vote?

  You need to register or log in so that we can give you your 2 bonus points.
  
  

Christmas Frequently Asked Questions

• What's on offer this Christmas?

  This Christmas, we're offering Coke Zone members the chance to get their hands on the hottest gifts. Each week there's a top prize to be won, like an Xbox 360 or BRAVIA 37" TV from Sony, great rewards up for grabs and a new instant win, with prizes like £1 free mobile credit or Microsoft points for Xbox LIVE.
  
  Plus, if you enter 8 codes during the Christmas period (2nd November 2009 - midnight on 3rd January 2010) you'll automatically be entered in our Final Bonanza Draw to win all of our 7 top Christmas prizes. (Please note: Each pack carries one code, and you need to enter 8 codes over the Christmas period to be entered into this draw.)
  
  

• What prizes or rewards will be available?

  Each week on a Monday, we'll reveal the new prize and rewards. You can have a peek at what's coming up in our 'Coming Soon' section. You can enter the draw to win this week's top Christmas prize for just 2 points. There's no limit on how many times you can enter, so you can enter as many times as you've got points! You can also try your luck with a different instant win every week - each entry is 2 points. Plus, we've also got great rewards ranging from 10 points up to 1,000 points - the perfect Christmas gifts!
  
  

• I only have 10 points, what can I get?

  You can enter the draw to win this week's top Christmas prize for just 2 points. There's no limit on how many times you can enter, so you can enter as many times as you've got points! You can also try your luck with this week's instant win - each entry is 2 points. And there are great rewards on Coke Zone starting at 5 points and even a few for free - the choice is yours!
  
  

• Where can I find codes this Christmas?

  You can find codes on specially marked packs of 'Coke', 'Coke Zero' or 'diet Coke'
  
  500ml packs carry a code worth 2pts.
  2L bottles carry a code worth 3pts.
  6x330ml can multipacks carry a code worth 6 pts.
  10x330ml can multipacks carry a code worth 10pts.
  12x330ml can multipacks carry a code worth 12pts.
  15x330ml can multipacks carry a code worth 15pts.
  
  Each pack carries one code and you'll need to enter 8 codes between 2nd November 2009 and midnight on 3rd January 2010 to be entered into the Final Bonanza Draw.
  
  

• The reward I wanted says 'Sorry, sold out. More coming soon'. What's that all about?

  We've got plenty of rewards each week, but there's likely to be such high demand that we're releasing them in batches to make sure we give everyone a fair chance to get their hands on them. So it really is worth coming back later to check if there are any more in. Don't forget, they'll be loads of new stuff added every week.
  
  

• When are you releasing rewards?

  We're releasing rewards in batches to make sure we give everyone a fair chance. Most rewards will be released during the day but some will be released outside of working hours, so don't forget to come back and check. Plus, they'll be lots a new stuff added every week.
  
  

• I want two of the same Christmas reward but the site's not letting me - why?

  Our Christmas rewards give you such a great deal that there's only one available per account and five per household. Come on, it's only fair. But there's no limit on Prize Draw entry, so you can big up your chances by entering as many times as you've got points!
  
  

• I want my reward by Christmas. When should I order?

  We can't guarantee delivery before Christmas as it depends on our delivery companies - but the latest day we'd recommend you order is 15th December. Any later than that and you'll still get your reward, but it's more likely to be after Christmas Day or in the new year. Please make sure you've supplied full and correct address details when you order (including a contact number where requested) so that the delivery company can definitely get it to you - and don't forget, high value items have to be signed for, so you may want to use your daytime or work address. We cannot offer any guarantee on deliveries through Royal Mail in the event of continued industrial action. We use a variety of delivery companies, so we hope that the effect of a strike on our deliveries will be minimum.
  
  

• How come I need to enter my home address or mobile number before I enter some prize draws or instant wins?

  We only ask for your details if we need them. If you win a physical prize, we'll need your address so we can send it to you. We ask for your mobile number so we can send you your mobile prize if you win. We may also ask for a contact telephone number, so we can contact you regarding the delivery of your prize. We will not use it for any other purpose.
  
  

• What's the Final Bonanza Draw?

  The Final Bonanza Draw is our final Christmas draw - where you can win all of our 7 top Christmas prizes. If you enter 8 codes or more from specially marked bottles and packs of 'Coke', 'Coke Zero' or 'diet Coke', during the Christmas period (2nd November 2009 - midnight on 3rd January 2010) then you'll automatically be entered in our Final Bonanza draw. There's only one entry per account and there's one prize to be won consisting of 1x BRAVIA 37" TV from Sony, 1x Xbox 360, 1x Sony Ericsson Aino™ mobile phone handset (SIM card not included), 1x HD Handycam® from Sony, 1x Cyber-shot™ camera from Sony, 1x iPod nano 8GB, 1x VAIO laptop from Sony. It's a brilliant prize, so what are you waiting for, get entering these codes...
  
  

• How do I enter the Final Bonanza draw?

  It's so simple - all you need to do is enter 8 codes (that's 8 separate codes, not 8 points - 1 pack = 1 code) from specially marked bottles and fridge packs of 'Coke', 'Coke Zero' or 'diet Coke', during the Christmas period (2nd November 2009 - midnight on 3rd January 2010) and you'll AUTOMATICALLY be entered in our Final Bonanza Draw to win all of our 7 top Christmas prizes.
  
  You'll receive an email sometime in the week following entry of your 8th code to confirm that you've been entered into the Final Bonanza Draw. Please ensure that you've linked your mobile phone, so that if you enter codes via SMS to 88555 (standard rates apply) these will be credited to your account.
  
  

• I won't enter 8 codes, can I still enter the Final Bonanza Draw?

  The Final Bonanza Draw is our way of saying thank you to our loyal consumers and the only way to be entered in the draw is to enter 8 codes (1 pack = 1 code) or more from specially marked bottles and fridge packs of 'Coke', 'Coke Zero' or 'diet Coke' during the Christmas period (2nd November 2009 - midnight on 3rd January 2010). But even if you don't enter 8 codes there are still plenty of draws during Christmas, which you can enter for your chance to win some of the hottest Christmas gifts around.
  
  

• How do I know if I have been entered in the Final Bonanza Draw?

  Everyone who has been entered in the Final Bonanza Draw will receive an email. Make sure you've given us the right email address and you've saved cokezone@email.cokezone.co.uk and noreply@cokezone.co.uk to your address book.
  
  

• I have a problem with my Christmas reward, what should I do?

  If your reward or prize is broken or does not work, please call us on freephone number 0800 028 8038, open 9am - 5pm Monday to Friday (excluding US Bank Holidays). We will organise a pick up or give you a freepost address for you to return your reward/prize before 30th January 2010. We may offer you your points back or a replacement. Any issues regarding prizes or rewards after 30th January 2010 will have to be taken up directly with the manufacturer.
  
  

Free song from iTunes

• Promotion Details
  
  What is the promotion?

  'Coca-Cola' is offering you a free song from iTunes with every promotional 500ml pack of 'Coca-Cola', 'diet Coke' and 'Coke Zero'.
  
  

• What product is the promotion available on?

  The promotion is available on special 500ml promotional packs of 'Coca-Cola', 'diet Coke' and 'Coke Zero' whilst stock lasts.
  
  

• Where can I find promotional packs?

  Promotional packs can be found in supermarkets, newsagents and other outlets from May 26th, subject to availability.
  
  

• Are there any restrictions to enter the promotion?

  Yes, the promotion is open to consumers aged 13 years or over who are residents located in Great Britain only, excluding employees of Coca-Cola Great Britain, Coca-Cola Enterprises Limited, Apple Inc., their families, agencies and anyone else directly connected with the promotion.
  
  You will need to be located in the UK in order to create an iTunes account and claim your free song from iTunes
  
  

• Do I need to purchase anything to enter?

  Yes, in order to enter you must purchase a 500ml promotional pack of 'Coca-Cola', 'diet Coke' or 'Coke Zero'
  
  

• Where are the promotional codes situated on-pack?

  You'll find your 12 digit promotional code etched on the bottle behind the label.
  
  

• What do promotional codes look like?

  Promotional codes are made up of 12 letters.
  
  These codes must be entered on 'Coke Zone' and cannot be used to claim a song directly from the iTunes Store.
  
  

• What can I do if I'm having problems entering a promotional code?

  Please read your code carefully before entering it and ensure you enter the code exactly as it has been printed, paying particular attention to letters that could appear similar, for example 'D' and 'O', 'B' and 'P'.
  
  Please also check that you are entering your code at www.cokezone.co.uk or via text to 88555. Your 12 digit code will not be accepted at the iTunes store.
  
  If you continue to experience a problem with your code please call 0800 028 8038.
  
  

• How to Enter
  
  Main Campaign
  
  How do I enter my promotional code?

  SMS
  Simply text your promotional code to 88555. You will receive a bounceback message to your mobile phone containing another 12 digit code. Enter this second code at www.cokezone.co.uk in order to claim your free song from iTunes, from the available selection. The second 12 digit code will not grant you any 'Coke Zone' points.
  
  Web
  Visit www.cokezone.co.uk and enter your code in the 'Enter Code' box at the top of the screen. You will then be prompted to choose your free song, from the available selection. Once you have confirmed your song selection, the iTunes store will launch and your download will begin.
  
  You should ensure you have installed iTunes and created an iTunes account (if you do not already hold one) before you confirm your song selection at 'Coke Zone'.
  
  

• Will I receive confirmation of my entry?

  If you enter by SMS you will receive a confirmation text supplying you with your second 12 digit code, which you should enter at www.cokezone.co.uk. This text should be received within a few minutes of entry, however please allow 24 hours for this to arrive in case of network traffic.
  
  If you enter online at www.cokezone.co.uk you will receive an on-screen confirmation of your entry, and once you have confirmed your song selection you will also receive an email to your registered email account. If you don't feel like downloading your song from iTunes straight away, you can access your download later via the link in this email.
  
  

• When can I start entering the promotion?

  You can enter 'Coke Zone' codes and claim a free song from iTunes (from the available selection) from 26th May 2009, until 23rd October 2009.
  
  

• Will my code expire if I don't enter it before 23rd October?

  'Coke Zone' codes will not expire, but if you do not enter your promotional code at 'Coke Zone' by 23rd October you will not be able to claim a free song from iTunes. (You will still receive 'Coke Zone' points.)
  
  The download link contained within the email which is sent to your registered email address will expire on 31st December 2009.
  
  

• How many times can I enter the code?

  Each valid code can only be entered once. Each code will give you access to one free song from iTunes (from the available selection).
  
  

• Do I need an email address to enter the promotion?

  Yes, you will need a valid email address to register at 'Coke Zone' and the iTunes Store.
  
  

• Do I need an iTunes account to enter the promotion?

  Yes, in order to download your free song you will need an iTunes account.
  
  

• I've just clicked to download my song on 'Coke Zone' but instead of getting my song it went to the Apple website - have I lost my song?

  No, don't worry. All this means is you don't have iTunes installed. 'Coke Zone' recognised this and sent you to the Apple website to download the software. Once you have downloaded iTunes to your computer and registered your account, you can access your download via the email which we sent to the email address registered with 'Coke Zone'.
  
  

• Redemption of songs from iTunes
  
  How do I claim my free song from iTunes?

  Once you have entered your 12 digit code at 'Coke Zone' and confirmed your song selection, iTunes will launch automatically. You will be required to log into your iTunes account before your download will begin.
  
  You should ensure you have installed iTunes and created an iTunes account (if you do not already hold one) before you confirm your song selection at 'Coke Zone'.
  
  

• Do I need an iTunes account to download my song?

  Yes, you will need an iTunes account to redeem your song. If you do not have an iTunes account, you will be prompted to create one - free of charge - as part of the redemption process.
  
  

• Can I have cash instead of my song?

  No. There is no cash alternative.
  
  

• Will my song credit expire?

  Your song credit is contained within the on-screen link and the email link which is sent to your registered email address. Unused song credits will expire at midnight on the 31st December 2009.
  
  

• Do I need an iPod to download my song?

  No, you don't need an iPod to use iTunes. You will download the song to your PC/Mac and can then burn the song to a CD or transfer it to an iPod if you have one.
  
  

• How fast will my song download?

  The speed at which your song downloads will depend on the speed of your internet connection.
  
  

• Can I transfer my free song to a friend?

  No. Free songs are not transferable to anyone else's account.
  
  

• Can I transfer my song to my MP3 player?

  Yes, if you have an iPod. Songs downloaded from iTunes will only work on iPods.
  
  

• iTunes
  
  What is iTunes?

  iTunes is a piece of software which allows you to download and play music and video on your computer. iTunes is available as a free download at http://www.apple.com/uk/itunes/download/
  
  

• How do I open an iTunes account?

  To open an iTunes Store account you must be aged 13 or over and located in the United Kingdom.
  
  Log onto www.apple.com/uk/itunes/download/ to download the latest version of iTunes.
  
  For more information, see www.apple.com/uk/support/musicstore
  
  

• Do I have to pay to open an iTunes account?

  No, it is free to register on iTunes. However internet connection service fees will apply.
  
  

• Do I need a credit card to open an iTunes account?

  No, it is free to register on iTunes and you don't need to provide any credit / bank details unless you want to purchase music.
  
  

• What can I do with iTunes?

  Here are some of the key things iTunes enables you to do:
  - Purchase and download individual songs or albums from the iTunes Music Store
  - Create a library of your music on your computer
  - Transfer your music library / playlists to CDs or iPod products
  - Listen to CDs
  - Add music from CDs or the internet to your iTunes library
  - Create playlists of your favourite songs from your library
  - Make your own CDs or DVDs
  - Share your music library across computers
  - Listen to internet radio stations
  
  

• Do I have to own an Apple Macintosh to download iTunes?

  No. iTunes can be used on both Apple Macs and PCs.
  
  

• Why doesn't my song show up in my Windows Media Player, or similar?

  Songs downloaded from iTunes will not play in Windows Media Player or similar media players. iTunes must be used to play these songs.
  
  

• I accidentally erased a song from my library, can I download it again?

  Songs from the iTunes Music Store can be downloaded once. If deleted, the song will need to be purchased in order to download it again.
  
  

• Where can I go to find out more information on how to use iTunes?

  If you are having trouble downloading the iTunes application or using the service please visit www.apple.com/support/itunes Here you'll find a list of trouble shooting questions, offering answers to some common queries and details on where you can find more information and assistance.
  
  If you have successfully downloaded iTunes, the software provides a comprehensive help section. This can be accessed by clicking on the 'Help' section once you are in the iTunes application, located in the top navigation bar. Here you will find a detailed list of 'Help' options including iTunes and Music Store help, hot tips, iTunes and Music Store service and support and much more.
  
  

• I have an error message appearing when I try to download songs from the iTunes Music Store?

  If an error message appears while your track is downloading please visit http://docs.info.apple.com/article.html?artnum=93069 for more detailed information on what to do next.
  
  

• Can I email specific queries direct to Apple?

  Yes. In iTunes select the 'iTunes and Music Store Service and Support' option from the 'Help' Menu. When the iTunes Service and Support window opens, click on the iTunes Store icon, located in the grey bar near the top of the page on the right hand side.
  
  When the iTunes Store window opens, scroll down to the 'Email iTunes Music Store Customer Service' section and select the link that best describes the issue you are having. Here you will find the answers to some common queries and an area where you can complete an online enquiry form.
  
  Please note you will need to be connected to the internet to be able to email an enquiry.
  
  Your query will be dealt with by a member of the iTunes support team within 72 hours.
  
  

• Why can't I connect to the iTunes Music Store?

  If you are connecting from your workplace, the company might be set up to prevent communication with certain services over the internet. If you are connecting from home, it means that the Music Store is down for maintenance.
  
  

• How do I change my account information?

  Sign in to the iTunes Music Store with your current Apple ID and password, then click the 'View Account' button. From here you can change your personal details as required.
  
  

• I forgot my password. How can I recover it?

  Sign in to the iTunes Store with your Apple ID and click the 'Forgot Password' button. A web page will open. Follow the instructions to recover your password.
  
  

• Can I download a song with my dial-up connection?

  Yes, you can, but a high-speed or broadband connection is recommended. Dial-up connections are very slow and it might take a long time to download your song.
  
  

• iTunes is asking me to authorise my computer. What is that?

  Songs from the iTunes Store can be played on up to 5 computers at once. iTunes will ask to authorise a computer the first time a song downloaded from a different account is played on it. A computer can be deauthorised by choosing 'Deauthorise Computer' from the Advanced Menu in the top navigation bar.
  
  

• What format does iTunes use for its songs?

  iTunes songs are in AAC format. Visit http://apple.com/mpeg4/aac to read more about the AAC format.
  
  

• How can I find out what version of Apple Macintosh operating systems or Windows I'm running?

  For the Apple Macintosh operating systems, pull down the 'Apple Menu' at the top left of the screen. Choose 'About this Mac' and it will pop open a window with version information.
  
  For Windows operating systems, click on the start menu on the bottom left of the screen and select My Computer. Right click on this screen and click on 'Properties', a screen will appear showing system information.
  
  

• How can I tell what version of iTunes I am using?

  On a Mac, go to the 'Apple Menu' and choose 'About iTunes'. This gives you the version you are using.
  
  For a PC, open iTunes and choose 'About iTunes' from the 'Help' menu in the top navigation bar.
  
  

Instant Win

• Instant Wins. Where can I find them?

  You'll find them in the catalogue. They're easy to enter and you could grab yourself some fantastic prizes. Better still, you'll know straight away if you've won. Feeling lucky? Have a go!
  
  

• How will I know if I've won?

  You'll know straight away. It'll show on your screen and you'll also get an email confirming that you're a winner and telling you how to get your hands on your prize. Hurrah!
  
  

• What happens when I enter an Instant Win? How does it work?

  The clue's in the title. Each time you enter you have a chance to win and you'll be told instantly whether you've won (or lost). There's no hanging around and you can play as many times as you want.
  
  

• How many times can I enter in one day?

  As long as you have the points you can enter as many times as you like. Knock yourself out!
  
  

• I have a question not listed above

  Contact the helpline on 0800 028 8038 with your question. Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).