What is Coke Zone?

• What is Coke Zone?

  Coke Zone is a website from Coca-Cola that gives members access to great rewards and incredible prizes, plus the latest Coca-Cola news, fun games and content.
  
  Some things are free, others cost points, which you can read about next...
  
  

• How do you use Coke Zone?

  First you'll need to register (it's easy and very quick). Then you can start having fun collecting points, getting rewards and prizes or accessing a fantastic range of content.
  
  You can collect Coke Zone points by entering the 12-digit code from bottles, single cans and multipacks at www.cokezone.co.uk. Or enter codes via SMS to 88555 (standard network rate apply, typically 10-12p).
  
  Look out for specially marked 500ml and 2l bottles, single 330ml cans* and 10-can or 12-can multi-packs of Coke, Coke Zero and diet Coke as they'll be the ones with codes on.
  
  We also offer other ways to earn points, like recommending a friend (you and your friend must be 16 years of age or over) or, now and then, taking a survey. You'll see both of these online at Coke Zone.
  
  

• Tell me about the rewards

  Wait until you see the selection of rewards! There's something for everyone, whatever you're into. Our reward categories are: music, entertainment, games, fashion, sport, charity and free & fun!
  
  However, the selection changes regularly to keep things fresh and exciting, so be quick if you see something you like in case there's only limited availability. Many of the rewards are released in random batches throughout each month, sometimes outside of the hours of 9am and 5pm, to make sure that all our members have the opportunity to redeem a reward.
  
  

• What are the special on-pack promotions?

  Sometimes we have big promotions that we show on pack - like ASOS vouchers to be won.
  
  Grab your chance by entering a code from a specially marked promotional pack. You'll not only get your Coke Zone points but you'll also be entered into the promotional draw. Double whammy.
  
  

Registration

• Why is it so important that I register?

  Registration is needed in order to be able to input your codes into the Coke Zone website and start collecting points to redeem rewards and enter prize draws.
  
  It's easy to Register, just fill in your name, date of birth, email address and country of residence.
  
  Want to register by mobile? Just visit our WAP site at wap.cokezone.co.uk.
  
  Rest assured Coca-Cola Great Britain takes the protection of your data very seriously. You can take a look at our Privacy Policy for details.
  
  

• How do I get started?

  Go to www.cokezone.co.uk, and follow the simple step-by-step registration process. There is a limit of 1 account per person and you must have a unique valid email address, be over 12 years old and a resident of Great Britain (England, Wales and Scotland) Isle of Man or the Channel Islands to register. The person who is the authorised email account holder of the email address indicated when registering will be considered the account holder.
  
  

My Privacy

• How will you use my personal info?

  Take a look at 'Coke Zone' Privacy Policy for details. Remember, Coca-Cola Great Britain takes the protection of your data very seriously.
  
  

My Account

• How do I update my information?

  After you've logged in, just go to 'My Account' to update your account details.
  
  

• Can I still log in if I have a new email address?

  Yes you can. Just log in using the email address you originally registered with. Once you're in, go to 'My Account' and update your email, along with any other changes you want to make. Then save them by clicking 'Save'. From then on you can log in with your new email address.
  
  

• Help! I can't remember my password. Now what?

  For security reasons, we won't send you a password by email. So when you get to 'Coke Zone', click the 'Forgotten it' link. Confirm your email address then click 'Submit'. We'll send you an email with instructions on how to get a new password.
  
  If you're on the 'Coke Zone' WAP site, you can also click a 'Forgot Password' link. You'll be asked to confirm your email address. If you've already linked your mobile phone number to your 'Coke Zone' account you'll be sent a WAP-push link that you must click on to go back to 'Coke Zone' WAP site. You'll then be asked to enter and confirm your new password. Finally you'll be asked to log in with your new password.
  If you haven't linked your mobile number, you will be sent an email with details on how to confirm your new password.
  
  

• How do I change my password?

  After you've logged in, go to 'My Account' to change your password details.
  
  

• Aargh! I've been locked out of my account. Why?

  You're only allowed 5 attempts to enter a code correctly each day. Type the wrong code in too many times and you'll be locked out of your account for 24 hours (it's for security reasons). Try again the next day and you should be able to enter your codes without any problems. One piece of advice - sometimes an '8' looks a bit like a '3' on the bottle - so make sure you check the codes carefully!
  If you haven't been entering codes incorrectly, or if you still find yourself locked out of your account the next day then we may have locked your account for another reason. Please call our freephone number on 0800 028 8038 and speak to an agent. Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).
  
  

• How can I manage my email preferences?

  'Coke Zone' will offer you the chance to subscribe for email updates from The Coca-Cola Company when you register. You can change your email preferences on your 'My Account' page in 'My updates'. If you wish to be removed from the email listing at a later date, simply click 'Unsubscribe' at the bottom of any of the newsletters or follow the instructions at the bottom of other email communications you receive.
  
  

• Do I have to live in Great Britain to receive rewards?

  Yup, we're sorry but 'Coke Zone' is only open to residents of Great Britain (England, Wales and Scotland) the Isle of Man or the Channel Islands - and rewards can only be delivered to a GB, Isle of Man or Channel Islands address. So if you have already registered with a Coke Loyalty scheme in another country, we're afraid you can't register in GB. Unfortunately we can't deliver to PO Boxes either, because we want to make 100% sure you get your rewards! Accounts can be closed or deleted by official request to 'Coke Zone' customer care. Please see below for details.
  
  

• How do I close my 'Coke Zone' account?

  Call our freephone number on 0800 028 8038 and speak to an agent. Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).
  
  Please be aware that if you do want to close your 'Coke Zone' account - your account, along with all points and access to great rewards will be locked, and you will no longer have access to your 'Coke Zone' account. Personal data will be removed from closed accounts after 18 months of the last log in or entry.
  
  

• How can I delete my 'Coke Zone' account?

  Call our freephone number on 0800 028 8038 and speak to an agent. Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays). If you do want to delete your 'Coke Zone' account - your account, along with all points and access to great rewards will be deleted. Please be aware that if you ask for your details to be deleted, your details will be removed and you will not receive any further communication from 'Coke Zone' and Coca-Cola Great Britain.
  
  

• Is my personal data safe and secure?

  OK, here comes the serious bit... Coca-Cola Great Britain is aware of the many threats to the security of consumer data and takes the protection of that data very seriously.
  
  It's our goal to ensure that when you submit information it reaches its destination safely, protected and unchanged. We have taken proactive steps in the development of 'Coke Zone' to incorporate European and industry standards and best practices for the treatment of your information such as the use of SSL (Secure Sockets Layer) which is a secure method for the transmission of personal content and other measures, both active and passive.
  
  In addition, we have engaged recognised independent security firms to perform security testing of the site to identify any potential gaps or risks. Because of the number and types of reviews we have performed on the various elements of the site, we feel confident in its security. On top of that, we continue to review and monitor its behaviour to provide you with the highest level of security.
  
  We are passionate about the security of your data, and the integrity of our brand. Consequently, we are continuously evolving our sites to achieve these goals. If you have any concerns or suspicions about any activity, please notify us. We will take it seriously. You can also take a look at our Privacy Policy
  
  

• My child is under 18. How can I cancel their account?

  It's a shame to see them go! But if you want to cancel their account, please contact us on 0800 028 8038 and we will take you through the procedure. Our lines are open from 9am - 5pm Monday to Friday (excluding US Bank Holidays).
  
  

Mobile Access

• How can I access My Account via my mobile?

  If you have a WAP enabled mobile, just visit the 'Coke Zone' WAP site wap.cokezone.co.uk. You can use the WAP site to enter codes, check out your account balance and browse through and choose from our range of mobile rewards.
  You can also enter codes via SMS to 88555 (standard rates apply). But remember, it's best to link up your mobile phone to keep track of all the points you earn, otherwise your balance won't be updated.
  
  

• Does it cost me anything to use the WAP site?

  If you access the 'Coke Zone' via WAP at wap.cokezone.co.uk you may be charged by your network operator. Some operators now offer flat-rate packages for browsing and downloading from WAP sites, but if you are unsure of the rates that you might be charged for using WAP services, please check them out with your network operator.
  
  

• What does it cost to send an SMS to 88555?

  If you send an SMS to 88555 (e.g. to enter a code or link your mobile) the cost of sending the SMS will be standard network rates, typically 10-12p. If you're not sure of the costs, please contact your mobile network operator.
  
  

• How can I manage my mobile preferences?

  'Coke Zone' will offer you the chance to subscribe for mobile updates from The Coca-Cola Company when you register.
  
  You can change your mobile preferences on your 'My Account' page in 'My updates'.
  
  If you wish to be removed from the mobile listing at a later date, simply text STOP to 88555, or change your mobile preferences on your 'My Account' page in 'My updates'.
  
  If you haven't subscribed but want to get the latest news, offers and promotions from 'Coke Zone', The Coca-Cola Company and/or Coca-Cola partners and affiliates, tick the mobile opt-in boxes on your 'My Account' page.
  
  You can also manage your preferences via the 'Coke Zone' WAP site.
  
  

Codes

• Where do I find 'Coke Zone' codes?

  Codes are available on specially marked 500ml and 2L bottles of 'Coca-Cola', 'Coke Zero' and 'diet Coke' while stocks last. Look for the 12 character alpha numeric code lasered onto the bottle under the label on these packs, printed on the reverse of the ringpull of single 330ml cans or printed inside the cardboard packaging of 10 or 12 fridge packs of 330ml cans. Codes may also be found on other 'Coca-Cola', 'diet Coke' or 'Coke Zero' promotional packaging from time to time at the discretion of the promoter. See promotional packs for details of where to find codes on these packs. Enter the codes online, via WAP or SMS, collect points and redeem them for all sorts of great stuff from 'Coke Zone' at www.cokezone.co.uk.
  
  

• I have a 12-digit code, is this right?

  It is indeed! A 12 character alpha numeric code will appear on 500ml and 2L bottles, single 330ml cans or on the cardboard packaging of 10 or 12 fridge packs of 330ml cans of 'Coca-Cola', 'Coke Zero' and 'diet Coke' while stocks last. Codes may also be found on other 'Coca-Cola', 'diet Coke' or 'Coke Zero' promotional packaging from time to time at the discretion of the promoter. See promotional packs for details of where to find codes on these packs. Codes are valid until the end of the month containing the best before date, so quick - tap them in! Then you can start exchanging these for all sorts of great stuff in 'Coke Zone'.
  
  

• Oops, I can't read the code on the pack - it's smudged / incomplete - what should I do?

  First, try to type your code on the website or via WAP, or send via SMS to 88555. If you get an error message, please call us at 0800 028 8038 so that we can tell you what you need to do. Our lines are open from 9am - 5pm Monday to Friday (excluding US Bank Holidays).
  
  

• I'm blind / partially sited and I can't read the code on the pack - what should I do?

  Our website has been designed to be compatible with screen readers; it is also been designed so that text size can be enlarged to assist partially sighted people. If you are blind or partially sighted and you are having trouble reading a code from a pack which you have purchased please call the Coke Zone helpline on 0800 028 8038 for assistance. Please make sure you keep your receipts, or hold on to packaging (ring-pulls or bottle labels) where receipts are not available, as these may be requested at a later date as proof of purchase.
  
  

• What's a bonus offer?

  A bonus offer is our extra special way of saying thanks. Once you enter a code you may see a message to tell you that you have 'a bonus offer'. It's quite rare so make sure you accept it right away. If you leave the site or refuse the offer you might not be able to come back to it!
  
  

• Do I have to accept the bonus offer straightaway or can I do it later?

  A bonus offer is a little extra unexpected something to brighten up your day. Make sure you accept it right away, if you leave the site or refuse the offer, you will not be able to come back to it.
  
  

• Why do I only sometimes get a bonus offer?

  At times we run different promotions, or other ways to collect points. Getting a bonus offer is something that only happens once in a while. So make sure you follow the instruction on screen and accept it right away!
  
  

Points

• How do I earn 'Coke Zone' points?

  It's easy. Look for the code lasered on the bottle under the label of 500ml and 2L bottles, printed on the reverse of the ringpull of single 330ml cans or printed inside the cardboard packaging of 10 or 12 fridge packs of 330ml cans of 'Coca-Cola', 'Coke Zero' and 'diet Coke'. Further codes may be found on other 'Coca-Cola', 'diet Coke' or 'Coke Zero' packaging at the discretion of the promoter. Enter the codes online at cokezone.co.uk, on the WAP site at wap.cokezone.co.uk or text them to 88555, you can then start collecting for all sorts of great stuff. Also look out for our special promotions and other great ways to get points.
  
  

• Is there any limit on the number of points I can collect?

  Yes there is. Effective as of 29.07.09. In response to feedback from our members, and to ensure that 'Coke Zone' is as fair as possible for everyone, we have introduced a weekly limit of 50pts from PIN code entry. If you enter enough codes to exceed that point limit in any one week (running from 00:00:00 every Monday to 23:59:59 on Sunday evening) your code entry will automatically be locked and you will be unable to enter any more codes until the start of the next week. But don't worry, even if you've reached the limit, you can still get points on the site for taking part in our polls, completing the "Spill the Beans" survey, Member Get Member (as long as you're both aged 16 years or over) or any of the other ways we give you to earn bonus points. You will also still be able to login to your account to spend your points and manage your account.
  
  

• How do I 'spend' my 'Coke Zone' points?

  To get your hands on some great rewards at 'Coke Zone', log onto www.cokezone.co.uk. Have a browse through the rewards available in your favourite categories, such as downloads, Coca-Cola merchandise or Prize Draws then follow the simple 'Get this now' process.
  
  For rewards that require delivery, you'll be asked for your address to make sure they get where they're supposed to.
  
  Not registered? Then click here to create your 'Coke Zone' account.
  
  

• How do I know how many points I've got?

  Log in to 'Coke Zone' at www.cokezone.co.uk and your points balance will be on the top right corner of the page. You can also check your points balance on 'Coke Zone' WAP site in the 'My Account' section.
  
  

• My point balance seems wrong. Now what?

  On the website you can check that your latest order / code entry has been registered in 'My Account'. Sometimes your computer's cache (sort of like short-term memory for your browser) will keep you from seeing the most current information, especially if your points total has changed since you last logged in.
  
  If you have been sending in your codes via SMS you must have registered your mobile number with us. If you have not given us your mobile number please go to the My Account page and enter it so you can receive your points.
  
  If your total seems incorrect, try logging off, closing all browser windows, opening a new browser window, and logging back in. If that doesn't work, please call our freephone number on 0800 028 8038 and speak to an agent. Lines are open Monday to Friday, 9am-5pm (Excluding US Bank Holidays).
  
  

• When do my points expire?

  If you haven't logged in or entered a code for 90 days your points will expire. You will receive reminders to warn you before that happens. You can keep your points safe by logging in. Please see the Terms and Conditions to find out more.
  
  

• If a specific promotion finishes will my points expire?

  Nope! You won't lose any points. In fact you just carry on collecting them. Points only expire if you don't log in or enter codes for 90 days.
  
  

Rewards

• What rewards can I get with my 'Coke Zone' points?

  You can choose from a selection of rewards in a range of great categories. There are rewards at higher and lower point levels, so there's something for everyone. And for just a handful of points, you can enter Instant Wins or Prize Draws for the chance to win fantastic prizes.
  
  

• How do I find the stuff I want?

  To make it easy, on the website you can find rewards by type, point value and popularity and well as seeing what's on offer and what's new. You can filter by high or low point values and also search by keyword. On the WAP site, you can filter mobile rewards by type, points value, and date added.
  
  

• Is there a limit to the rewards I can claim in a day?

  At the minute there's no limit. To make it easy, on the website you can find rewards by type, point value and popularity. You can filter by high or low point values and also search by keyword. On the WAP site, you can filter mobile rewards by type, points value, and date added. what you can claim. As long as you have the points you can get your hands on as many rewards as you like!
  
  

• Can I buy a reward with hard cash?

  'Fraid not. Rewards can only be redeemed using 'Coke Zone' points.
  
  

• Can I find out how long a specific reward will be available?

  When we start running out of a particular item, we will update the status of this reward in the catalogue, so look out for any low stock warning on the site. Remember: quantities are limited, so first come, first served! Items can be snapped up very quickly once the Low Quantity warning is activated, so it pays to get in there quick!
  
  

• Hey, why does it say 'Hurry! Few left & when it's gone it's gone' on some items?

  This means numbers of this item are running low. Quantities on some rewards are limited, so it's best to get in there quick if there's an item you really fancy.
  
  

• Can I have my reward sent to someone else?

  The mailing address saved in your account is the address we usually mail to. However you can choose to send your reward to someone else so long as they live in Great Britain, the Isle of Man, or the Channel Islands(sorry that doesn't include PO Boxes). Just remember to change the shipping address on your order. You can save multiple addresses in the My Account section.
  
  

• How can I check up on the progress of my order?

  Easy. Just go to your 'My Account' page on the website and click on 'Reward Status'.
  
  

• Why can't I use a PO Box address?

  Unfortunately we can't deliver to PO Boxes because rewards may need to be signed for and we want to make sure you receive your goodies. If you do not have another mailing address, you can use the address of a friend or business as long as they are based in Great Britain (England, Wales and Scotland), the Isle of Man or the Channel Islands. Sorry for any inconvenience!
  
  

• What happens once I've ordered a reward?

  Once you've placed your order it will be processed. You can check on its progress on your 'My Account' page on the website.
  
  

• What happens if the internet goes down while I'm placing an order?

  Simply log back into 'Coke Zone' and go to 'My Account'. If the action wasn't recorded, you should be able to start the process again. If your order is confirmed, you will receive an 'order confirmation' email and you'll know it went through before you were disconnected. If you are unsure, please contact us on 0800 028 8038 and speak to an agent. Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).
  
  

• How are items shipped?

  We use Royal Mail or DHL. You can check your order status on 'My Account' page.
  
  

• I haven't got my reward, but my account says it has been despatched. What should I do?

  Goodies: Most items are despatched within 7-10 days. However sometimes it can take 28 days for delivery. You can check the status of your order on 'My Account' page.
  
  If 28 days have passed and you still haven't received your reward or any communication from us, let us know and we'll happily check your order for you.
  
  Mobile rewards: If you don't get a link or reward to your phone after 24 hours, please call our freephone number on 0800 028 8038 and speak to an agent. Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).
  
  Rewards to download or received by email: First, please check your email junk box to see if your email is there. If you do not receive an email with instructions on how to download your reward within 24 hours, please call our freephone number on 0800 028 8038 and speak to an agent. Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).
  
  Certain prizes, such as concert tickets, are only suitable if you are aged 16 or over, so proof of age may be required.
  
  

• Can I cancel, change or exchange my order?

  Don't be too quick with your trigger finger; take your time to check out the details before you press that 'gimme' button as rewards are non-refundable and non exchangeable.
  
  

Mobile Rewards

• Do I need internet access on my mobile to get mobile rewards?

  You will need to make sure you have WAP settings installed correctly on your mobile. Please contact your network operator if you need more information. If your mobile phone does not support WAP settings, you will not be able to receive mobile rewards.
  
  

• What handsets are the mobile rewards available on?

  Some mobile rewards will only be available on certain handsets. When you are browsing for mobile rewards on the website, you will be able to see which handsets a particular reward is available on. Please make sure that your handset type is compatible with a particular mobile reward before you confirm you would like to download that reward. When you are browsing for rewards on the WAP site, only the rewards that are available for your handset will appear.
  
  

• Are there any download charges for my mobile rewards?

  The mobile reward itself is provided to you by Coca-Cola GB in exchange for 'Coke Zone' points. However, when you connect to the WAP-push link, you will require a GPRS connection, therefore your standard network rates for the GPRS connection and download will apply. If you are unsure of your GPRS and download rates, please check with your network operator. Please also seek permission from whoever pays the mobile phone bill before downloading the mobile reward.
  
  

• What happens after I've confirmed I want to redeem a mobile reward?

  Shortly after you confirm that you would like to redeem a mobile reward on the website you will receive a WAP push message on your mobile phone. You need to connect to the link within this message in order to download your mobile reward. If you are using the WAP site, you will see a download link on which you will need to click in order to download your mobile reward.
  
  

• My download link has arrived, but I can't find it on my phone.

  Depending on the brand of your phone, this message will go to your text message inbox or WAP Push inbox, also known as a 'Service Inbox', 'Funbox', 'Browser Message Inbox', or 'Push Inbox'.
  
  

• What do I do with the download link I received?

  a. Open the message from 'Coke Zone'.
  
  b. Scroll down to the download link.
  
  c. Click on the link and you will be immediately connected to 'Coke Zone'.
  
  d. Your selected mobile reward will start to download automatically.
  
  e. When the download is finished, just save it.
  
  f. Enjoy your 'Coke Zone' mobile reward!
  
  Important notice: Never stop the download before it has finished.
  
  

• Why can't I download the mobile reward when I click on the link?

  WAP might not be set up correctly on your mobile phone. Please ask your network operator how to adjust your settings.
  
  

• What if I don't receive the download link?

  Please make sure that the WAP settings on your phone are correctly configured. Depending on the brand of your mobile, you need to set the WAP Push setting to 'On', 'Allow all', 'Always', or 'Receive all'. Here are some hints on where to locate this setting:
  Nokia
  Services > Settings > Service Inbox settings
  Messaging > Settings > Service Msg
  Motorola
  Messages > Browser Msgs > Menu Button > Browser Msg Setup
  Messages > Browser Messages > Browser Msg Setup
  LG
  Internet > Push Messages > Receive
  Samsung
  Fun Box > WWW Services > Push Messages > Setting
  Fun Box > Wap Browser
  Sony-Ericsson
  Messaging > WAP Push > Allow Push
  Wap Services > Push Messages
  Messaging > Wap Push
  If in doubt, please refer to your mobile's manual or ask your mobile's manufacturer for assistance.
  
  

Technical

• Is the 'Coke Zone' site safe and secure?

  Coca-Cola Great Britain is aware of the many threats to the security of consumer data and takes the protection of that data very seriously. It is our goal to ensure that when consumers submit information it reaches its destination safely, protected, and unchanged. Please take a look at 'Coke Zone' Privacy Policy for details.
  
  

• What web browser do I need for 'Coke Zone'?

  This site works best on Internet Explorer 6 and above, Firefox 2 and above, and Safari 3 (for Mac users).
  
  

• What version of Flash do I need for the 'Coke Zone' website?

  All Flash content will work with Flash Player 9 and above.
  
  

• How can I contact you?

  First, check out our FAQs. You may find your answer there right away. If you can't find what you need, you can contact us by calling our freephone number on 0800 028 8038 and speak to an agent. Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).
  
  

• Can I get to 'Coke Zone' using a dial-up connection?

  Indeed you can. This site can be used with a 56K dial-up connection, although some content may load more slowly.
  
  

Prize Draws

• Prize Draws. Where do I find them?

  Feeling lucky? Then why not use your points to enter a Prize Draw. You'll find them in the Catalogue under each of the reward categories. Why not have a go? They're easy to enter and you could win fantastic prizes or the experience of a lifetime!
  
  

• What happens when a Prize Draw ends?

  Once the entry period for a Prize Draw has ended, we'll collect all entries and select a potential winner or winners. Once the winner has been verified, the prize is awarded. Each Prize Draw and competition is different, so check out the terms and conditions.
  
  

• How many Prize Draws can I enter in a day?

  At the moment there's no limit to the number of Prize Draws you can enter. As long as you have the points you can enter as many Prize Draws as you like!
  
  

• How will I know if I've won?

  We'll let you know of course! You'll be contacted by email, a phone call or SMS. Some prizes may require written confirmation, so carefully read and follow any instructions you receive. You will need to have updated your address details to ensure we can send you your prize.
  
  

You Tell Us

• What's 'You tell us' all about?

  'You tell us' is a feature on the Earn Points page. Basically it's a question that we ask you to get your opinion on different stuff and you get 2 points for answering. There's a choice of answers and you vote for the answer that most reflects your view. We put a new question up regularly, so don't forget to come back and check it out.
  
  

• Why should I bother voting?

  'You tell us' is your chance to tell us what you think. And on top of that, we'll give you 2 bonus points when you do!
  
  

• How do I vote?

  Just log in and click on the answer you feel is most appropriate and we'll give you 2 points. It's that simple.
  
  

• Why can't I vote twice?

  You can only vote once per question. If when you're logged in you can see the results it means you've already voted.
  
  

• Why do I need to register or log in to vote?

  You need to register or log in so that we can give you your 2 bonus points.
  
  

Instant Win

• Instant Wins. Where can I find them?

  You'll find them in the catalogue. They're easy to enter and you could grab yourself some fantastic prizes. Better still, you'll know straight away if you've won. Feeling lucky? Have a go!
  
  

• How will I know if I've won?

  You'll know straight away. It'll show on your screen and you'll also get an email confirming that you're a winner and telling you how to get your hands on your prize. Hurrah!
  
  

• What happens when I enter an Instant Win? How does it work?

  The clue's in the title. Each time you enter you have a chance to win and you'll be told instantly whether you've won (or lost). There's no hanging around and you can play as many times as you want.
  
  

• How many times can I enter in one day?

  As long as you have the points you can enter as many times as you like. Knock yourself out!
  
  

• I have a question not listed above

  Contact the helpline on 0800 028 8038 with your question. Lines are open Monday to Friday, 9am-5pm (excluding US Bank Holidays).
  
  

Facebook Connect

• Can I register using Facebook Connect?

  If you are new to Coke Zone and already registered on Facebook, you can click on the Facebook connect icon on the registration page to make your registration process quicker and easier. Once you click on the Facebook button it will automatically populate the fields on the registration form so you won't need to type in all your details manually. If you aren't currently logged in to Facebook then the Facebook login window will appear for you to enter your details.Please note that you need to be 13 years old and above to use the Facebook Connect functionality.
  
  

• Is my personal data that I have on Facebook secure?

  Yes - Coke Zone will need to access the fields from your Facebook profile that are mandatory to Coke Zone's registration process. Any data fields used as part of the registration process will be saved on Coke Zone's system and will not be shared with any third party. Coke Zone does not update this information so if you need to make any changes you will have to do it separately on Facebook as well as on Coke Zone. Please click here http://www.cokezone.co.uk/home/page/privacyPolicy to review Coke Zone's privacy policy for more details.
  
  

• Can I log in using my Facebook login?

  If you registered on Coke Zone after 29th November 2010 and used Facebook Connect when you registered then you will be able to log in using the Facebook login button on our Coke Zone login page. Anyone who registered as Coke Zone members before 29th November 2010 can now link their Facebook Account with Coke Zone. Simply go to 'My Accounts' section and select the 'link me'button to link your account details with your Facebook account.
  
  

• Can I register on Coke Zone using a different email address than I use on Facebook?

  No, if you are utilising Facebook Connect to register on Coke Zone then you have to use the same email address that you use on Facebook as the data will be shared by Facebook. If you register on Coke Zone directly without using the Facebook Connect functionality then you can use a different email address. Please note if you are already an existing Coke Zone member that you are not allowed to register a second account via Facebook Connect using a different email address in order to benefit from the Facebook log in functionality as there is a limit of 1 account per person. You can, however, edit your Coke Zone email address in the 'My Account' section on www.cokezone.co.uk to match the email address that you utilise on your Facebook account.
  
  

London 2012 Olympic Torch Relay Campaign

• The Olympic Torch Relay

  .
  
  

• What is the Olympic Torch Relay?

  The Olympic Flame is one of the enduring symbols of the Olympic Games, representing peace, unity and friendship. As it is carried around the UK for the Olympic Torch Relay it will bring the spirit of the Games to everyone.

  Lit in Olympia, Greece, in a traditional ceremony, the Olympic Flame will be taken on a short relay in Greece before arriving in the UK on 18 May 2012.

  On a 70-day journey across the UK, the Flame will be carried by 8,000 Torchbearers, generating excitement as it makes its way to London and the Opening Ceremony of the Games. The Flame will come within a one-hour journey for 95 per cent of the population of the UK - with entertainment, shows and concerts marking its arrival at each stop.

  What is an Olympic Torchbearer?

  Olympic Torchbearers will run one leg (approximately 300 metres) of the London 2012 Olympic Torch Relay.

  Coca-Cola has 500 Olympic Torchbearer places available*, to be awarded to nominees who, in the opinion of the judges, most deserve to carry the Olympic Flame.

  Successful nominees will run one leg of the London 2012 Olympic Torch Relay which takes place between 19th May and 27th July 2012.

  *In addition to this campaign, there are further opportunities to become Olympic Torchbearers through other Coca-Cola campaigns run in conjunction with Coca-Cola's stockists.

  The Campaign

  What is the campaign?

  Coca-Cola is offering you the chance to nominate someone you think deserves to carry the Olympic Flame at the London 2012 Olympic Torch Relay.

  Nominations can be made at www.cokezone.co.uk or via Facebook

  Can I nominate myself?

  Yes, you can nominate yourself if you believe you deserve to be an Olympic Torchbearer. To get involved, check out our simple self nomination process.

  How many people can I nominate?

  You can nominate as many people as you like as long as you believe they deserve to be an Olympic Torchbearer.

  However, each individual nominee can only be nominated once. In the case of multiple nominations the first submission to be verified by the nominee will be the one that is submitted for judging.

  What product is the campaign available on?

  You won't need to purchase a pack to take part in this campaign. Simply head to www.cokezone.co.uk and follow the on screen instructions.

  However, you can find out more about the The London 2012 Olympic Torchbearer campaign on special packs of 330ml, 500ml, 2Ltr, 4 x 330ml, 6 x 330ml, 8 x 330ml, 10 x 330ml, 12 x 330ml, and 15 x 330ml packs of Coca-Cola, Diet Coke or Coca-Cola Zero, whilst stocks last.

  Do I need to purchase anything in order to nominate?

  There is no need to buy any Coca-Cola product in order to take part. Simply follow the entry instructions detailed in the 'Entry to the campaign' section below.

  Do I need to be a Coke Zone member to enter the campaign?

  All Nominees are required to register on Coke Zone prior to completing their nomination. However, if you're nominating someone you know you can also nominate them via Facebook although they will still be required to complete their nomination at Coke Zone.

  Can I still claim Coke Zone points from campaign packs?

  You can still enter codes from campaign 330ml, 500ml, 2Ltr, 10 x 330ml, packs of Coca-Cola, Diet Coke and Coca-Cola Zero and earn points to spend on great rewards at Coke Zone. Unfortunately all other packs will not feature Coke Zone codes.

  Are there any age restrictions to enter the campaign?

  All nominators and nominees must be 12 years or over.

  All nominators and nominees under 18 years require parental/guardian consent to both enter the campaign and participate in the London 2012 Olympic Torch Relay.

  I'm not a resident of GB, the Isle of Man or Channel Islands. Can I participate in the campaign?

  No. All nominators and nominees must be 12 years or over and residents of Great Britain, the Isle of Man and Channel Islands.

  If you are a resident of Northern Ireland, over 12 years, you may participate through a separate Northern Ireland programme running on cokezone.co.ie or through a number of additional Coca-Cola campaigns being run in partnership with retailers.

  Who can I call if I am having problems participating in this campaign?

  For all campaignal queries please call 0800 028 8038.

  Entry to the campaign

  How do I enter?

  Nominations can be made at www.cokezone.co.uk until 05/09/11.

  If nominating another person:
  a.Nominations can be made by completing the online application form at www.cokezone.co.uk or via Facebook
  b. All Nominators must have explained the nomination process to the Nominee prior to submitting the nomination (including confirming that Coca-Cola and LOCOG will use the Nominees details to contact them directly) and have the permission of the individual they wish to nominate before submitting their details for nomination.
  c. (i) All Nominators will receive a message on-screen on completion of their nomination to confirm that their nomination has been successfully received. (ii) Subject to vetting and moderation, the Nominee will receive a validation email, sent to the email address provided by the Nominator. The email will contain a link which the Nominee must click-on in order to verify and complete their nomination at www.cokezone.co.uk (iii) The Nominee must confirm they accept and wish to complete their nomination and confirm they consent to take part in the London 2012 Olympic Torch Relay Campaign by adhering to the Terms and Conditions. (iv) Subject to further vetting and moderation, the Nominee will receive a follow-up email confirming their nomination has been accepted.
  If nominating yourself:
  a. Nominations can be made by completing the online application form at www.cokezone.co.uk
  b. (i) All Nominees will receive a message on-screen on completion of their nomination to confirm that their nomination has been successfully received. (ii) Subject to vetting and moderation, the Nominee will receive an email confirming their nomination as been accepted.
  

  Can I enter via SMS?

  No, to take part, you and the person you are nominating must have access to the internet.

  What is the entry criteria?

  We're looking for young people of Britain who have a passion for sport and active lifestyles, music and dance and/or the community and environment.

  All nominations will be judged by an independent judging panel. The judges will be looking for nominees to demonstrate why they deserve to be an Olympic Torchbearer. In particular, judges will be looking for nominees that show how they use their passion to bring happiness to others and what their future ambitions, aspirations or goals are.

  What should I include in my nomination submission?

  Your entry doesn't need to be long or fancy, just let us know why you, or the person you are nominating deserves to be an Olympic Torchbearer through their nominated passion.

  It doesn't need to be world changing, it just needs to show how they or you use your passion to bring happiness to others and how you hope to improve or use it again in the future.

  I don't know my friend's email address, can I still nominate them?

  If you are nominating a friend via Coke Zone you will still need to know their email address in order to submit your nomination. We recommend double checking the spelling of your nominee’s email address to ensure that they receive their verification email to complete their nomination.

  I didn't see my nomination email as it was in my junk folder

  Coca-Cola makes every effort possible to ensure that nomination emails don't get stuck in junk folders. Why not let your friend know you've nominated them and check if they've received an email notification? If they haven't, remind them to check their junk folder. Unfortunately, if the nominee has not replied to the nomination email by midnight 05/09/11 then their nomination will not be submitted to the judging panel.

  Video Creation

  Why should I create a video?

  All nominations will be judged purely on the written submission that the nominee has completed upon entry.

  However, the video is a fun way of sharing your entry with your friends to let them know why you deserve to be an Olympic Torchbearer. So, why not create a video and share your nomination!

  Judging Entries

  Will my nomination be judged upon entry?

  All nomination submissions, both written and video content, will be subject to vetting for inappropriate content as deemed so by Coca-Cola. Full vetting guidelines can be viewed by clicking here.

  Only approved nominations will be considered for judging. If a nomination is rejected you will receive an email stating the reason for which the nomination has been deemed inappropriate. The Promoter's decision regarding vetting and possible rejection is final.

  How will I know if my nomination has been approved?

  The nominee will be sent an email to the address they have provided upon entry confirming that their nomination has been accepted.

  Who is judging the approved entries?

  Completed nominations will be judged by an independent panel of judges who will draw up a shortlist of nominees. Shortlisted nominees will then make it through to the final stage of judging which will feature an undisclosed number celebrity judges. Further details are available on www.cokezone.co.uk.

  When will I, or the person I have nominated, be notified if I/they have been selected as an Olympic Torchbearer?

  Nominees who have been shortlisted for the final judging phase will receive participation agreements and further information regarding their nomination to the postal address supplied upon entry. These will dispatched via first class delivery by the 5th October 2011. All participation agreements must be returned by 19th October. Nominees who fail to agree to these terms by 19th October 2011 will forfeit their potential opportunity to become a Torchbearer. Any nominees under 18 years will be asked to print out and get their parent or legal guardian to sign a paper copy of the Participation Terms and return these to the address stated within the information pack.

  The Torchbearer Experience

  I'm not available to attend during some of the dates specified. Can I pick which dates I take part?

  No. Torchbearers must be available to run with the Olympic Flame any time between 19/05/12 and 27/07/12.

  Unfortunately, Nominees will not be able to choose where they run. Nominees will be allocated to a town and to a particular slot along the Olympic Torch Relay route. Coca-Cola will endeavour to arrange for successful Torchbearers to run near their postal address provided upon entry. However, Coca-Cola reserves the right to reassign individuals at any time.

  Should you then be unable to attend on the selected date, please contact us as soon as possible on 0800 028 8038. In this instance we will be required to award the Olympic Torchbearer place to another nominee.

  Can I transfer my Olympic Torchbearer place to someone else?

  Olympic Torchbearer places are not transferable. The selected Olympic Torchbearer is the one that has been chosen by the panel of judges following a review of their nomination submission. No other individual is eligible to claim an Olympic Torchbearer place.

  Can I, or the person I nominate be selected to run more than one leg of the London 2012 Olympic Torch Relay?

  No. The terms and conditions of the campaign state that a nominee can only run one leg of the London 2012 Olympic Torch Relay

  What do I need to wear when I run my leg as an Olympic Torchbearer?

  Olympic Torchbearers will be contacted and also receive a briefing pack which will contain information on what will happen on the day of their allocated Torchbearer slot for the London 2012 Olympic Torch Relay.

  Selected Olympic Torchbearers will also be provided with a uniform prior to the event.

  
  
  

Coca-Cola, Diet Coke and Coke Zero Win VIP London 2012 Tickets Every Day plus Opening or Closing Ceremony Tickets Each Week

• The Promotion

  .
  
  

• What is the 'Win VIP London 2012 Tickets Every Day' promotion?

  Coca-Cola is offering you the chance to win tickets for four people to the London 2012 Olympic Games and a VIP experience in London every day from 03/10/11 to 30/10/11. Plus every week we're also giving you the chance to win tickets to the Opening or Closing ceremony, as well as 4 tickets to two events at the London 2012 Olympic Games and a VIP experience in London.

  To be in with a chance of winning, simply enter a code from promotional packs of Coca-Cola, Diet Coke or Coca-Cola Zero (look out for the ‘Win VIP London 2012 Tickets Every Day' flash on the side of the pack).

  You are welcome to enter as many times as you wish into the promotion up to the standard Coke Zone code entry limits; one code will give you entry into one daily draw and the corresponding weekly draw.

  
  
  

• When will I be notified if I am a winner?

  Winners will be contacted within 72 hours to verify their win (excluding weekends and bank holidays) after the daily or weekly draw in which they have been entered. If you are drawn, we'll contact you on the number you registered if you entered online, or on the mobile you entered with if you entered by SMS, so please make sure you're available for us to get in touch with you within 72 hours of each draw. If we can't contact you to confirm your win you will forfeit the prize.

  Online entrants will be asked at the point of entry to confirm the telephone number they can be contacted on should they win. Mobile entrants will be contacted on the number of the mobile phone which they used to enter.

  
  
  

• Which product is the promotion available on?

  You'll find codes on the following special promotional packs with the "Win VIP London 2012 Tickets Every Day plus Opening or Closing Ceremony Tickets Each Week" headline while stocks last: 500ml bottles of Coca-Cola, Diet Coke and Coke Zero
  2 Ltr bottles of Coca-Cola, Diet Coke and Coke Zero
  6 x 330ml packs of Coca-Cola, Diet Coke and Coke Zero
  8 x 330ml packs of Coca-Cola, Diet Coke and Coke Zero
  10 x 330ml packs of Coca-Cola, Diet Coke and Coke Zero
  12 x 330ml packs of Coca-Cola, Diet Coke and Coke Zero
  15 x 330ml packs of Coca-Cola, Diet Coke and Coke Zero
  

  
  
  

• When does the promotion take place?

  Our daily draws take place from 03/10/11 to the 30/10/11. All entries received before and on 03/10/11 will go into the first draw.

  There will be a bonus draw on 31/01/12 for all entries received between 31/10/11 and 30/01/12 (inclusive).

  Entrants who enter daily draws between the following dates will be placed into the corresponding weekly draw to win the Opening or Closing Ceremony prize as listed below:
  Week 1 draw: any entry before midnight on 09/10/11
  Week 2 draw: entries between 00:00:00 on 10/10/11 and midnight on 16/10/11
  Week 3 draw: entries between 00:00:00 on 17/10/11 and midnight on 23/10/11
  Week 4 draw: entries between 00:00:00 on 24/10/11 and midnight on 30/10/11.
  

  
  
  

• What is the prize?

  There are 28 daily prize packages to be won, and there are 8 weekly prizes to be won (one Opening Ceremony prize and one Closing Ceremony prize each week). There is one additional prize package available in the bonus draw for those who enter after 30/10/11 but before 31/01/12.

  The daily and bonus draw prize package consists of:
  4 x tickets to 1 London 2012 Olympic Games event of Coca-Cola Great Britain's choice
  1 night's stay at a 5* hotel in Central London (winners and guests will share two double occupancy rooms) full board
  A contribution of £300 (in total) towards travel to and from London
  Promoter hospitality
  Packages are for four people.
  

  The weekly prize package consists of:
  4 x tickets to 2 London 2012 Olympic Games events of Coca-Cola Great Britain's choice
  4 x tickets to either the Opening or Closing Ceremony (Promoter's choice)
  2 nights' stay at a 5* hotel in Central London (two double occupancy rooms) full board
  A contribution of £300 (in total) towards travel to and from London
  Promoter hospitality
  Packages are for four people.
  

  
  
  

• Can I choose what event(s) I win tickets to?

  Unfortunately not. The events that are available to be won are predetermined by the Promoter and you will find out which tickets you have won if you are drawn as a winner.
  
  

• What tickets / events are available to be won?

  If you win the daily draw you will be entitled to attend one of the following events (Coca-Cola Great Britain's choice); hockey, basketball, beach volleyball, volleyball.

  If you win the Opening Ceremony prize you'll also get tickets to a gymnastics event and a swimming event. If you win the Closing Ceremony prize you'll also get tickets to an athletics event and a basketball event.

  
  
  

• How do I gain entry into the draw to win Opening or Closing Ceremony tickets?

  If you have entered a code from a promotional pack you will automatically gain entry into the next daily and weekly draws. If you are entering via www.cokezone.co.uk you will be required to register or log in and you will be required to provide a contact number at the point of entry. If you are entering via SMS you must be contactable on the number that you entered from.

  You are welcome to enter as many times as you wish into the promotion uo to the standard Coke Zone code entry limits; one code will give you entry into one daily draw and the corresponding weekly draw.

  
  
  

• I'm not available to travel during some of the dates specified. Can I pick which dates I travel and which match I go to?

  Sorry but in order to accept either the daily or bonus draw prize you must be available to travel between 30/07/12 and 02/08/12 (inclusive).

  Winners of the weekly draws must be available to travel between 27/07/12 and 28/07/12 (inclusive) to accept the Opening Ceremony and 11/08/12 and 12/08/12 (inclusive) to accept the Closing Ceremony prize.

  If you are unable to travel on these dates and, therefore, are unable to accept your prize, we will need to award the prize to a reserve winner (who will be drawn at the same time as the winner).

  Unfortunately, you will not be able to choose between the Opening or Closing ceremony tickets; these will be allocated by Coca-Cola Great Britain.

  
  
  

• Should I win, what additional information will I need to provide?

  If you are one of our lucky winners we will ask you and your guests to provide a form of photographic ID to prove that you conform to the terms of entry for this promotion. Winners or guests aged 16 or over who are not able to prove their ID (preferably a passport or driver's licence; however if you do not have photo ID we will accept confirmation of ID by a witness in your community) may not be awarded the prize. If you're under 18 and you win, we will need to get parental or legal guardian consent in order for you to accept the prize. You will also be required to sign a winner's participation agreement form in order to accept your prize.
  
  

• Code problems

  .
  
  

• There is no code on my pack of Coca-Cola, Diet Coke or Coca-Cola Zero. What should I do?

  First double-check that there is no code and that it is, in fact, a "Win VIP London 2012 Tickets Every Day" promotional pack. Click on 'How to enter' on the Olympic Games page for information on where codes can be found.

  Codes can be found:
  Laser etched on to the plastic of the bottle, behind the label on 500ml and 2 Lt bottles
  On a card insert to be found inside the 6 x 330ml and 8 x 330ml can multipacks
  On the inside of the board of 10 x 330ml, 12 x 330ml and 15 x 330ml can multipacks
  

  If you are still unable to find/can't read your code, please contact 0800 028 8038. Our lines are open from 9am - 5pm Monday to Friday.

  
  
  

• How many codes can I enter per day?

  You are welcome to enter as many times as you wish into the promotion up to standard Coke Zone code entry limits; one code will give you entry into one daily draw and the corresponding weekly draw.

  Standard Coke Zone code entry limits are as follows.

  You may earn a maximum of 50 Coke Zone points per week. This equates to a maximum of 25 entries from 500ml bottles, 16 entries from a 2 Ltr bottle, 8 entries from a 6 x 330ml or 8 x 330ml pack, 5 entries from a 10 x 330ml pack, 4 entries from a 12 x 330ml pack or 3 entries from a 15 x 330ml pack.

  Once this limit has been reached, you will not be able to enter any more codes until the following Sunday.

  
  
  

• What if my code is not working?

  Check the code you have entered matches the one that appears on your promotional pack of Coca-Cola, Diet Coke or Coke Zero (please note that codes can only be used once). Should the problem persist, please call 0800 028 8038. Our lines are open from 9am - 5pm Monday to Friday. Calls are free from BT landlines but other providers may charge and calls from mobiles will cost considerably more.
  
  

• I can't read the code on the pack - what should I do?

  Please call us on 0800 028 8038. Keep your pack to hand because it may be able to provide information that will help us solve the problem. Our lines are open from 9am - 5pm Monday to Friday. Calls are free from BT landlines but other providers may charge and calls from mobiles will cost considerably more.
  
  

• Entry to the promotion

  .
  
  

• How do I enter?

  You'll find your unique 12 digit code on promotional packs of Coca-Cola, Diet Coke and Coca-Cola Zero. Simply enter your code online at www.cokezone.co.uk or via text to 88555, to be entered into the next daily and weekly draws to win tickets to the London 2012 Olympic Games. For text messages, standard network rates apply - typically 10-12p.
  
  

• Are there any age restrictions?

  Entrants must be 12 years or over. Entrants under 16 years require parental or legal guardian consent. Winners and their guests must be 12 years and over and under 18s must be accompanied by their parent or legal guardian. Winners under 18 will require parental or legal guardian consent in order to accept the prize.
  
  

• Can I participate if I live outside of Great Britain, the Isle of Man or the Channel Islands? Or if I am connected to Coca-Cola in some way?

  Unfortunately not. You may not enter if you live outside of Great Britain, the Isle of Man and the Channel Islands. If you are entering from the Isle of Man or the Channel Islands entry is via web only. The promotion excludes employees of Coca-Cola Great Britain, Coca-Cola Enterprises Limited, their families, agencies or anyone else directly connected with the promotion.
  
  

• Which product is the promotion available on?

  You'll find codes on the following special promotional packs with the "Win VIP London 2012 Tickets Every Day plus Opening or Closing Ceremony Tickets Each Week" headline while stocks last:
  500ml bottles of Coca-Cola, Diet Coke and Coke Zero
  2 Ltr bottles of Coca-Cola, Diet Coke and Coke Zero
  6 x 330ml packs of Coca-Cola, Diet Coke and Coke Zero
  8 x 330ml packs of Coca-Cola, Diet Coke and Coke Zero
  10 x 330ml packs of Coca-Cola, Diet Coke and Coke Zero
  12 x 330ml packs of Coca-Cola, Diet Coke and Coke Zero
  15 x 330ml packs of Coca-Cola, Diet Coke and Coke Zero
  

  
  
  

• Do I need to keep the packaging from the product?

  No. Once a code has been verified, you will receive a confirmation message on-screen if you have entered via www.cokezone.co.uk, or via text message if entering from a mobile. After this confirmation, you no longer need to retain the packaging (however if you are having problems we recommend you keep hold of your pack).
  
  

• Who can I call if I am having problems participating in this promotion?

  For all promotional queries, please call 0800 028 8038. Our lines are open from 9am - 5pm Monday to Friday. Calls are free from BT landlines but other providers may charge and calls from mobiles will cost considerably more.
  
  

• Online entry

  .
  
  

• How do I enter the promotion via the website?

  First visit www.cokezone.co.uk. Then simply enter your unique 12 digit code in the Enter Code box and follow the on-screen instructions to login or register, in order to complete your entry.
  
  

• How will I know if my entry has been received?

  You will receive an entry confirmation message on-screen if you've entered online. The confirmation message will confirm that you've been entered into the next daily draw to win tickets to the London 2012 Olympic Games and a VIP experience in London and the next weekly draw to win Opening or Closing Ceremony tickets and a VIP experience in London. You will receive confirmation of entry into the bonus draw if you enter after the main draw closing date of 30/10/11 but before 31/01/12.
  
  

• What are the minimum registration requirements?

  In order to register and enter online for the promotion you must provide your name, date of birth, a valid email address, gender and your country of residence. If you do not wish to enter this information you are able to enter via SMS (remember that standard network charges apply, typically 10p to 12p).
  
  

• Do I need a mobile phone number to enter online?

  No. During the code entry process you will be asked to enter a contact telephone number. This can be a mobile phone or landline number, however you should ensure you are easily contactable on the number you provide.

  If you win the prize draw, the number you enter at this stage will be the one we use to get in contact and confirm your prize. In the event that we cannot contact you after taking all reasonable steps to do so within 72 hours, we reserve the right at our absolute discretion to award the prize to a substitute winner drawn at the same time as the original.

  
  
  

• Can I change my email address?

  Yes. To update your email address log in at Coke Zone and visit 'My Account'.
  
  

• SMS entry

  .
  
  

• How do I enter the promotion via mobile?

  To enter, simply text your unique 12 digit code to 88555 (standard network rates apply, typically 10p to 12p)
  
  

• How will I know if my entry has been received?

  You will receive an entry confirmation SMS if you've entered via text. The confirmation message will confirm that you've been entered into the next daily draw to win tickets to the London 2012 Olympic Games and a VIP experience in London and the next weekly draw to win Opening or Closing Ceremony tickets, tickets to two events and a VIP experience in London. You will receive confirmation of entry into the bonus draw if you enter after 30/10/11 but before 31/01/12. If there is a problem with the code you have submitted, you will receive a text message advising you of the error. If the problem persists, please call us on 0800 028 8038. Our lines are open from 9am - 5pm Monday to Friday. Calls are free from BT landlines but other providers may charge and calls from mobiles will cost considerably more.
  
  

• How much will the text messages I send to Coca-Cola cost me?

  Text messages will cost your standard network rate, typically 10-12p. Texts may not be included in any bundle of free texts, text package and/or talk plan. Please check with your network operator. You will only be charged for text messages which you send. What should I do if I have not received a confirmation text? Confirmation should be within 5 minutes of entry. However there may be delays due to heavy network traffic. If you have any queries, please call the promotional helpline on 0800 028 8038. Our lines are open from 9am - 5pm Monday to Friday. Calls are free from BT landlines but other providers may charge and calls from mobiles will cost considerably more.
  
  

• Prizes

  .
  
  

• How do I claim my prize?

  All prize winners will be contacted within 72 hours (excluding bank holidays and weekends) of the relevant draw, on the phone number which they provided at the point of entry (if entered online) or on the mobile phone number from which they entered (if entered via SMS). If Coca-Cola Great Britain is unable to contact the winner within 72 hours of the draw, Coca-Cola Great Britain reserves the right to award the prize to a reserve winner (who will be drawn at the same time as the winner).Losing entrants will not receive any notification.
  
  

• Is there an alternative prize on offer?

  No, there is no cash or alternative prize available.
  
  

• Do I require any identification to redeem my prize?

  If you are one of our lucky winners we will ask you and your guests to provide a form of photographic ID to prove that you conform to the terms of entry for this promotion. Winners and guests who are not able to present a valid form of photo ID (for example passport or drivers licence) may not be awarded the prize. If you're under 18 and you win, we will need to get parental or legal guardian consent in order for you to accept the prize. You will also be required to sign a winner's participation agreement form in order to accept your prize.
  
  

• Do I need to take part in any publicity to accept the prize?

  If you're a winner, you may be asked if you wish to take part in publicity, for example a recording for radio. If you do not wish to take part in any publicity, you may still accept your prize.
  
  

• I have won and claimed my prize, am I able to send someone else in my place?

  Sorry. Unfortunately the prize is non-transferable.
  
  

• Who can I bring with me if I win?

  If you win you may bring 3 guests with you. Winners and guests must be 12 years and over, any winners or guests under 18 years must be accompanied by their parent or legal guardian. Winners or guests under 18 years must share a room with their parent or legal guardian.
  
  

• If I do not have 3 guests to bring may I sell the tickets?

  Any guests must be friends or family of the winner and must comply with the age restrictions set out in the terms and conditions. Tickets must not be sold on to any other person. Any tickets purchased or obtained other than from LOCOG or the Promoter and otherwise in accordance with the terms and conditions may be seized or cancelled without refund or entry to a session. Sales of tickets can amount to a criminal offence.
  
  

• Which events will I be able to go to if I win?

  The winners and guests of the daily prize draws and/or bonus draw will be entitled to attend one of the following events (Promoter's choice):
  Hockey
  Basketball
  Beach volleyball
  Volleyball
  

  Winners of the Opening Ceremony prize will also get tickets to a gymnastics event and a swimming event. Winners of the Closing Ceremony prize will also get tickets to an athletics event and a basketball event. Exact dates will be given closer to the time.

  
  
  

• If I win, can I choose which event I will attend?

  Unfortunately not, the events that all winners will attend are Coca-Cola Great Britain's choice.
  
  

• If I win will Coca-Cola book the transport for me to come to London?

  Booking and payment of travel to and from London is the responsibility of the winner.

  If you win, Coca-Cola will provide you with a £300 contribution toward travel to/from London. This will be given to you upon arrival at the hotel in London in the form of a pre loaded Visa card. You will have to make any payments to rail or other travel companies, including payments to get to London before you receive the £300 contribution. Unfortunately Coca-Cola is not able to cover any expenses above the £300 contribution.

  
  
  

• What else is included in the prize package?

  Winners are more than welcome to take full advantage of the facilities at the 5-star accommodation or at the Olympic venues, however please note that all additional expenses incurred will be at the cost of the Winner and their guests.
  
  

• Are there any restrictions for my attending guests?

  Winners and their guests must be aged 12 or over and winners or guests under 18 years of age must be accompanied by their parent or legal guardian. Winners or guests under the age of 18 must share a double occupancy room with their parent or legal guardian who themselves must be one of the guests or the winner.
  
  

• Coke Zone

  .
  
  

• I only want to enter the 'Win VIP London 2012 Tickets Every Day' prize draw. Why must I register for Coke Zone?

  All Coca-Cola promotions are now run through the Coke Zone platform, so you will need to register in order to take part online.

  The good news is that once you've registered to take part in the Win VIP London 2012 Tickets Every Day promotion, the Coke Zone platform will remember your details, so you won't ever need to register again to take part in another Coca-Cola promotion.

  If you don't wish to register you are more than welcome to enter by SMS (standard network charges apply, typically 10p to 12p).

  
  
  

• Are my points only valid during the 'Win VIP London 2012 Tickets' Every Day promotion?

  No. The codes you enter from promotional Coca-Cola, Diet Coke and Coke Zero packs will gain you entry into the relevant daily and weekly draws during the promotional period. However the Coke Zone points you earn will not expire when the promotion ends.

  Coke Zone points will only expire if you don't log in or enter a code at Coke Zone for 90 days. You will receive reminders to warn you before that happens. You can keep your points safe by logging in.

  Please see the terms and conditions of Coke Zone to find out more.

  
  
  

Coca-Cola Zero - 'Win a PS3 with a Move Controller Every Day'

• The Promotion

  .
  
  

• What is the Win a PS3™ with a Move Controller promotion?

  Coke Zero is offering you the chance to win one of 10 Sony PlayStation® with a Move controller packages every day.

  To participate, simply enter a promotional code from single 330ml can or 500ml bottle of Coke Zero (look out for the 'Win a PS3™ with a Move Controller Every Day' flash on the side of the pack) online at www.cokezone.co.uk or via text to 88555. You will need to register at Coke Zone or log onto an existing account for website entry.

  Draws take place every day from 14/11/2011 to 11/12/2011 (inclusive). All entries received before 14/11/2011 will go into the first draw.

  
  
  

• When and how will I be notified if I am a winner?

  The Promoter will contact all winners within 14 days (excluding bank holidays and weekends) of the close of each draw, on the mobile number used to enter (if entered by SMS) or the contact telephone number provided at the time of entering (if entered at www.cokezone.co.uk).

  This notification will alert winners of their win and will provide a telephone number and a unique winners' claim code. Winners will need to call this telephone number, and provide the following information: unique winners' claim code in order to confirm that they are the winner, their age and daytime delivery address.

  In the event that the Promoter cannot contact any winner, after taking all reasonable steps to do so, it reserves the right at its absolute discretion to award the prize package to a reserve winner (drawn simultaneously as original winner). Furthermore, if winners do not call the provided telephone number to claim their prize within 28 days of the notification being sent out, their prize will be forfeited and subsequently awarded to a reserve winner (drawn simultaneously as original winner).

  Any winner that registers on www.cokezone.co.uk in order to receive their prize is able to de-register, if they so wish, immediately after receipt of their prize.

  
  
  

• What product is the promotion available on?

  You'll find codes on special promotional single 330ml cans and 500ml bottles of Coke Zero, whilst stocks last.
  
  

• I've got my pack, but I can't find my code?

  Codes can be found on the following promotional packs:
  Under the ringpull on 330ml cans of Coke Zero
  Etched into the plastic under the label on 500ml bottles of Coke Zero
  
  

• How many codes can I enter per day?

  There is no limit to the amount of times you can enter per day by text message but each valid code can only be redeemed once, and will provide one entry into the relevant day's draw.

  However, if you enter the promotion via Coke Zone, the standard Coke Zone weekly limits still apply. You may earn a maximum of 50 Coke Zone points per week from codes entered (running from 00:00:00 each Monday to 23:59:59 on Sunday). Once this limit has been reached, you will not be able to enter any more codes until the following week. Please note that any code entries from regular, non-promotional packs are also included in this weekly limit.

  
  
  

• When does the promotion take place?

  Draws take place every day from 14/11/2011 to 11/12/2011 (inclusive). All entries received before 14/11/2011 will go into the first draw. Each code can only be entered once throughout the promotion, it will generate one entry for the next available draw only and will not be included in any further draws.

  Codes entered between midnight on 11/12/2011 and midnight on 11/03/2012 (inclusive) will be entered into a bonus draw.

  
  
  

• What is the prize?

  There are 28 Sony PlayStation®3 console packages each with a Move motion controller to be won - 10 every day from 14/11/2011 to 11/12/2011 (inclusive).
  
  

• If I win two separate draws, do I get two PS3™ packages?

  Yes.
  
  

• Should I win, what additional information will I need to provide?

  If you are one of our lucky winners we will ask you to provide a form of photographic ID to prove that you meet the terms and conditions of the promotion. This will preferably be a passport or driving licence, however if you do not have photographic ID we will accept confirmation of ID by a professional person who knows you personally, such as a lawyer, doctor, dentist or teacher. Winners aged 16 or over who are not able to prove their ID may not be awarded the prize.

  If you're under 16 and you win, we will need to get parental or legal guardian consent in order for you to accept the prize.

  All winners will also be required to sign a winner's acceptance form in order to accept the prize (and if a winner is under 16 this will need to be counter-signed by a parent or legal guardian).

  
  
  

• Bonus Draw

  .
  
  

• What is the Bonus Draw?

  There will be a bonus draw for all entries received between midnight on 11/12/2011 and midnight on 11/03/2012 (inclusive). The bonus draw prize is one Sony PlayStation®3 console with a Move motion controller.
  
  

• When and how will I be notified if I am a winner?

  The Promoter will contact the bonus draw winner within 14 days (excluding bank holidays and weekends) of the close of each draw, on the mobile number used to enter (if entered by SMS) or the contact telephone number provided at the time of entering (if entered at www.cokezone.co.uk).

  This notification will alert winners of their win and will provide a telephone number and a unique winners' claim code. Winners will need to call this telephone number, and provide the following information: unique winners' claim code, in order to confirm that they are the winner their age and daytime delivery address.

  In the event that the Promoter cannot contact any winner, after taking all reasonable steps to do so, it reserves the right at its absolute discretion to award the prize package to a reserve winner (drawn simultaneously as original winner). Furthermore, if winners do not call the provided telephone number to claim their prize within 28 days of the notification being sent out, their prize will be forfeited and subsequently awarded to a reserve winner (drawn simultaneously as original winner).

  Any winner that registers on www.cokezone.co.uk in order to receive their prize is able to de-register, if they so wish, immediately after receipt of their prize.

  When does the Bonus Draw take place?

  The Bonus Draw takes place immediately after midnight on 11/03/2012.

  There is only one draw for one winner. Entries for the Bonus Draw will close at midnight on 11/03/2012. Any entries received thereafter will not be considered for the Bonus Draw.

  
  
  

• When does the Bonus Draw take place?

  The Bonus Draw takes place immediately after midnight on 11/03/2012.

  There is only one draw for one winner. Entries for the Bonus Draw will close at midnight on 11/03/2012. Any entries received thereafter will not be considered for the Bonus Draw.

  
  
  

• What is the prize?

  There is 1 Sony PlayStation®3 with a Move controller to be won.
  
  

• Code problems

  .
  
  

• There is no code on my pack of Coke or Coke Zero. What should I do?

  First double-check to make sure there is no code.

  Codes are printed under the ringpull on 300ml cans and etched into the plastic under the label of the 500ml bottles of Coke Zero.

  If you are still unable to find a code, please contact the consumer helpline on 0800 028 8038. Our lines are open from 9am - 5pm Monday to Friday. Calls are free from a BT landline but other providers (including mobile operators) may charge.

  
  
  

• What if my code is not working?

  Check the code you have entered matches the one that appears on your promotional pack of Coke Zero. Should the problem persist, please contact the consumer helpline on 0800 028 8038. Our lines are open from 9am - 5pm Monday to Friday. Calls are free from a BT landline but other providers (including mobile operators) may charge.
  
  

• I can't read the code on the pack - what should I do?

  Please contact the consumer helpline on 0800 028 8038. Our lines are open from 9am - 5pm Monday to Friday. Calls are free from a BT landline but other providers (including mobile operators) may charge.
  
  

• Entry to the promotion

  .
  
  

• How do I enter?

  You'll find your unique 12 digit code on promotional packs of Coke Zero. Simply enter your code online at www.cokezone.co.uk or via text to 88555. You will be entered into the next day's draw to win one of 10 Sony PlayStation®3 consoles each with a Move motion controller. You will need to register at Coke Zone or log onto an existing account for website entry.

  Draws take place every day between midnight 14/11/2011 to 11/12/2011 (inclusive). Entries into the first daily draw will be accepted from 17/10/2011 with all entries received before midnight on 14/11/11 going into this first draw. Each code can only be entered once throughout the promotion, it will generate one entry for the next available draw only and will not be included in any further draws.

  
  
  

• Is there any age restriction to enter the promotion?

  The promotion is only open to consumers aged 12 years or over. Entrants under 16 years require parental/guardian consent.
  
  

• Can I participate if I live outside of Great Britain, the Isle of Man and Channel Islands?

  No. The promotion is only open to residents of Great Britain, the Isle of Man and Channel Islands excluding employees of the promoter, their families, agents or anyone else directly or professionally connected with the promotion.
  
  

• Is there a limit on the number of times I can enter the promotion?

  If you enter the promotion via Coke Zone, the standard Coke Zone weekly limits still apply. You may earn a maximum of 50 Coke Zone points per week from codes entered (running from 00:00:00 each Monday to 23:59:59 on Sunday) via a Coke Zone membership. Once this limit has been reached, you will not be able to enter any more codes until the following week. Please note that any code entries from regular, non-promotional packs are also included in this weekly limit.
  
  

• Do I need to keep the packaging from the product?

  No. Once a code has been verified, you will receive a confirmation message on-screen if you have entered via www.cokezone.co.uk, or via text message if entering from a mobile. After this confirmation, you no longer need to retain the packaging.
  
  

• Who can I call if I am having problems participating in this promotion?

  For all promotional queries please contact the consumer helpline on 0800 028 8038. Our lines are open from 9am - 5pm Monday to Friday. Calls are free from a BT landline but other providers (including mobile operators) may charge.
  
  

• Online entry

  .
  
  

• How do I enter the promotion via the website?

  First visit www.cokezone.co.uk. Then simply enter your unique 12 digit code in the 'Enter Code' box and follow the on-screen instructions to login or register, in order to complete your entry.
  
  

• How will I know if my entry has been received?

  You will receive an entry confirmation message on-screen to confirm that you've been entered into the next daily draw to win a Sony PlayStation®3 console with a Move motion controller.
  
  

• Do I need an email address to enter online?

  Yes. In order to register and enter online for the promotion as well as receive notification if you have won, you must have a valid email address.
  
  

• Do I need a mobile phone number to enter online?

  A mobile phone number is not mandatory in order to enter/register.
  
  

• Can I change my email address?

  Yes. To update your email address log in at www.cokezone.co.uk and visit 'My Account'.
  
  

• SMS entry

  .
  
  

• How do I enter the promotion via mobile?

  To enter, simply text your unique 12 digit code from any Coke Zero promotional pack to 88555.
  
  

• How will I know if my entry has been received?

  You will receive a text message confirming your entry into the prize draw. If there is a problem with the code you have submitted, you will receive a text message advising you of the error. If the problem persists, please contact the consumer helpline on 0800 028 8038. Calls are free from a BT landline but other providers (including mobile operators) may charge.
  
  

• How much will the text messages I send to 'Coca-Cola' cost me?

  Text messages will cost your standard network rate, typically 10-12p. Texts may not be included in any bundle of free texts, text package and/or talk plan. Please check with your network operator. You will only be charged for text messages which you send.
  
  

• What should I do if I have not received a confirmation text?

  Confirmation should be within 5 minutes of entry. However there may be delays due to heavy network traffic. If you have any queries, please contact the consumer helpline on 0800 028 8038. Calls are free from a BT landline but other providers (including mobile operators) may charge.
  
  

• Prizes

  .
  
  

• How do I claim my PS3™ package?

  The Promoter will contact all winners within 14 days (excluding bank holidays and weekends) of the close of each draw, on the mobile number used to enter (if entered by SMS) or the contact telephone number provided at the time of entering (if entered at www.cokezone.co.uk).

  This notification will alert winners of their win and will provide a telephone number and a unique winners' claim code. Winners will need to call this telephone number, and provide the following information: unique winners' claim code, in order to confirm that they are the winner their age and daytime delivery address.

  In the event that the Promoter cannot contact any winner, after taking all reasonable steps to do so, it reserves the right at its absolute discretion to award the prize package to a reserve winner (drawn simultaneously as original winner). Furthermore, if winners do not call the provided telephone number to claim their prize within 28 days of the notification being sent out, their prize will be forfeited and subsequently awarded to a reserve winner (drawn simultaneously as original winner).

  Any winner that registers on www.cokezone.co.uk in order to receive their prize is able to de-register, if they so wish, immediately after receipt of their prize.

  Losing entrants will not receive any notification.

  
  
  

• Do I require any identification to redeem my prize?

  If you are one of our lucky winners we will ask you to provide a form of photographic ID to prove that you meet the terms and conditions of the promotion. This will preferably be a passport or driving licence, however if you do not have photographic ID we will accept confirmation of ID by a professional person who knows you personally, such as a lawyer, doctor, dentist or teacher. Winners aged 16 or over who are not able to prove their ID may not be awarded the prize.

  If you're under 16 and you win, we will need to get parental or legal guardian consent in order for you to accept the prize. All winners will also be required to sign a winner's acceptance form in order to accept the prize (and if a winner is under 16 this will need to be counter-signed by a parent or legal guardian).

  
  
  

• When will I receive my PS3™ package?

  After we notify you that you have won, you will have to fill in a form to claim the prize and to send us that form and the required ID and, if applicable, consent from your parent of legal guardian. You will receive your PS3TM package via tracked postal delivery within 28 days of our receipt of your prize claim form and the required ID and consent.
  
  

• What if, after 28 days, I have not received my PS3™ package?

  If, after 28 days of receiving your winning notification, you are yet to receive your Sony PlayStation®3 console with Motion Move controller please contact the consumer helpline on 0800 028 8038 (Calls are free from a BT landline but other providers (including mobile operators) may charge). When calling, please give your name, address details and unique claim code (provided in your winner notification message) and the operator will be able to advise the reason for delay and provide a solution.
  
  

• Is there an alternative gift on offer?

  No, there is no cash or alternative prize available.
  
  

• Will the prize fit through my letterbox or will I have to sign for them?

  The PS3™ package will be delivered by courier service. Winners or someone on behalf of winner will need to be present at the stated address in order to sign for the delivery when it is made. In no case whatsoever will the courier attempt to put the prize through the letterbox or will they leave the prize in any other location, even if requested. It is advised that winners suggest a daytime address where they or someone on their behalf is always present.
  
  

• What will be included in my PS3™ package?

  Winners will receive 1 x Sony PlayStation®3 console, 1 x regular PS3™ controller, 1 x Motion Move controller and 1 x PlayStation® Eye.
  
  

• Can I state which colour I want?

  Winners will not be able to choose their assigned prize colour.
  
  

• Can you arrange for the PS3™ package to be sent to a different address?

  No. PS3™ packages can only be posted to the address provided when claiming your prize.
  
  

• What can I do if my PS3™ or any of the included items in the prize package are damaged or faulty?

  If Sony prize items do not arrive in a satisfactory condition, participants have up to 28 days to contact 01296 717945 (quoting 'Coke Zero' Win a PS3™ with a Move Controller Promotion) to request a replacement. BT customers will pay no more than 5p per minute for calls to this number. In the absence of such notification the participant will be deemed to have accepted all items. Items correctly supplied in accordance with the claim cannot be exchanged unless found on first use to be defective. Sony's standard return policy applies (see http://uk.playstation.com/ps3/support/manuals/). This does not affect your statutory rights.

  Goods will be under warranty - winners will be provided with a letter which will act as a proof of purchase.

  
  
  

• What if someone is not present at the stated address when the prize is delivered?

  If you or someone else are not at the address (given when claiming your prize) when the courier delivery is made, the prize package will be sent back to the courier's handling house before a second attempt is made. A note stating the attempted delivery will be left behind.

  If, after 28 days of receiving your winning notification, you are yet to receive your Sony PlayStation®3 console with Motion Move controller please contact the consumer helpline on 0800 028 8038 (Calls are free from a BT landline but other providers (including mobile operators) may charge). When calling, please give your name, address details and unique claim code (provided in your winner notification message) and the operator will be able to advise the reason for delay and provide a solution.

  
  
  

• Coke Zone

  .
  
  

• I only want to enter the 'Win a PS3™ with Move Controller Every Day' prize draw. Why must I register for 'Coke Zone'?

  All 'Coca-Cola' promotions are now run through the 'Coke Zone' platform, so you will need to register in order to take part online.

  The good news is that once you've registered to take part in the ‘Win a PS3™ with Move Controller Every Day' promotion?, the 'Coke Zone' platform will remember your details, so you won't ever need to register again to take part in another Coca-Cola promotion.

  Are my points only valid during the 'Win a PS3TM with Move Controller Every Day' promotion?

  No. The codes you enter from promotional Coke Zero packs will gain you entry into the relevant daily draw during the promotional period. However the Coke Zone points you earn will not expire when the promotion ends.

  Coke Zone points will only expire if you don't log in or enter a code at Coke Zone for 90 days. You will receive reminders to warn you before that happens. You can keep your points safe by logging in.

  Please see the terms and conditions of Coke Zone to find out more.

  Can I update my information?

  Yes. If you want to update your information, log in at 'Coke Zone' and go to 'My Account', where you can make updates to your personal details.

  
  
  

McDonald's FREE Coke glass promotion 2011

• When does the promotion begin, and when does the promotion end?

  The McDonald's Coca-Cola Glasses in store promotion starts on 31/10/11 at 10.30am and finishes in McDonald's restaurants on 20/11/11 (subject to availability).

  The Coke Zone McDonald's promotion starts and codes are valid for entry from 31/10/11 at 10:30am and finishes at midnight on 25/11/11.

  
  
  

• What is the promotion and how do I enter?

  When you purchase a McDonald's Large Extra Value Meal, Large Promotional Meal, Large Wrap/Deli Meal or Premium Salad at a participating restaurant, you'll receive a FREE Coca-Cola retro glass (subject to availability of glasses. Please check availability before purchasing your meal).

  On the reverse of the glass packaging, there is a 12 digit Coke Zone code under a peel-off sticker. Go to www.cokezone.co.uk/mcdonalds and enter the code to play (if you are not a member of Coke Zone you will need to register). You will also receive 5 Coke Zone points by entering.

  Consumers can enter via mobile devices either by accessing www.cokezone.co.uk/mcdonalds, www.cokezone.co.uk or by accessing the WAP site directly (wap.cokezone.co.uk).

  
  
  

• Can I access the promotion via my mobile?

  If you have a WAP enabled mobile, just visit the Coke Zone WAP site - wap.cokezone.co.uk or visit www.cokezone.co.uk/mcdonalds. You can use the WAP site to enter your McDonald's code from the reverse of the FREE Coca-Cola retro glass packaging.
  
  

• Does it cost me anything to use the WAP site to enter the promotion?

  If you access the Coke Zone WAP site - wap.cokezone.co.uk - you may be charged by your network operator. Some operators now offer flat-rate packages for browsing and downloading from WAP sites, but if you are unsure of the rates that you might be charged for using WAP services, please check them out with your network operator.
  
  

• What prizes can be won?

  The Coke Zone McDonald's promotion prizes are themed throughout the promotional period.
  The first prize pool (available from 31/10/11 at 10.30am to midnight 06/11/11): Panasonic VIERA 32" TX-L32X3 LCD TV (5 to be won every day, 35 in total), a Coca-Cola branded fridge (10 to be won every day, 70 in total), a pair of Cineworld cinema tickets (50 to be won every day, 350 in total), and a £5 Amazon Gift Certificate (300 to be won every day, 2,100 in total).

  The second prize pool (available from 07/11/11 - 13/11/11): PlayStation® 3 120GB console from Sony (5 to be won every day, 35 in total), a Coca-Cola branded football table (10 to be won every day, 70 in total), a £10 hmv e-voucher (50 to be won every day, 350 in total), and a £5 hmv e-voucher (300 to be won every day, 2,100 in total).

  The third prize pool (available from 14/11/11 - 25/11/11): Samsung P1000 Galaxy Tablet Samsung (5 to be won every day, 60 in total), a Coca-Cola branded record player (10 to be won every day, 120 in total), a £9.99 Amazon.co.uk MP3 branded Gift Certificate (50 to be won every day, 600 in total), a £0.99 Amazon.co.uk MP3 branded Gift Certificate (300 to be won every day, 3,600 in total).

  
  
  

• How do I know if I've won or not?

  You will be notified instantly on screen if you have won or not. If you win, you will see a 'WIN' message on screen and also receive an email within 72 hours to the email address on your Coke Zone account giving details of how you will receive your prize. If you're unlucky, remember you can try again with a new code! Please note you are allowed to enter a maximum of 10 promotional code entries from FREE Coca-Cola Glasses in the McDonald's promotion per week. If you also enter codes from specially marked Coca-Cola packs, these will also contribute to your weekly limit.
  
  

• I have won, what do I do next?

  If you have won a Panasonic VIERA 32" TX-L32X3 LCD TV, a Coca-Cola branded fridge, a pair of Cineworld cinema tickets, PlayStation®3 120gb console from Sony, a Coca-Cola branded football table, Samsung P1000 Galaxy Tablet or a Coca-Cola branded record player you will need to complete your address details on Coke Zone in the 'My Account' section within 7 days of the email notification. If you have won a £5 Amazon Gift Certificate, a £5 or £10 hmv e-voucher or a £9.99 or £0.99 Amazon.co.uk MP3 branded Gift Certificate you will receive all the details on how to download your prize sent in an email to the email address used on your account.
  
  

• How do I confirm my postal address for the delivery of my prize?

  In order to claim your prize you will need to complete your full postal address detail (no PO boxes) on the 'My Account' section on Coke Zone.
  
  

• I was told on screen that I won, but haven't received an email, what do I do?

  To ensure you receive the emails in your inbox, please add the following email addresses to your address book : cokezone@email.cokezone.co.uk & noreply@cokezone.co.uk

  If you don't receive an email from us within 72 hours or you encounter any other problems, please contact Coke Zone Customer Services on freephone 0800 028 8038 between 9:00 - 17:00pm Monday to Friday (excluding US holidays).

  
  
  

• How will I receive my prize?

  After you are informed on screen that you have won, you will receive an email within 72 hours telling you how you will receive your prize.

  If you have won a Panasonic VIERA 32" TX-L32X3 LCD TV, a Coca-Cola branded fridge, a pair of Cineworld cinema tickets, PlayStation® 3 120GB console from Sony, a Coca-Cola branded football table, Samsung P1000 Galaxy Tablet or a Coca-Cola branded record player you will need to complete your address details on Coke Zone or wap.cokezone.co.uk in the 'My Account' section within 7 days of the email notification. These prizes will be sent within 28 days to the address you provided.

  The £5 Amazon Gift Certificate, £5 & £10 hmv e-voucher and the £9.99 and £0.99 Amazon.co.uk MP3 branded Gift Certificate will be digitally fulfilled and the instructions contained within the email - the code and website URL to visit to redeem your prize.

  
  
  

• What happens if I don't receive my prize?

  To ensure you receive the emails in your inbox, please add the following email addresses to your address : cokezone@email.cokezone.co.uk & noreply@cokezone.co.uk

  If you don't receive an email from us within 72 hours or you encounter any other problem, please contact Coke Zone Customer Services on freephone 0800 028 8038 between 9:00 - 17:00pm Monday to Friday (excluding US holidays).

  
  
  

• What if I'm not a member of Coke Zone, can I still enter?

  You will be required to create a Coke Zone account in order to take part in the promotion if you are not an existing member. You will receive a prompt to register once you enter your code.
  
  

• Is there an age restriction on entering the promotion?

  Yes, you need to be aged sixteen (16) years of age or over to enter the Coke Zone McDonald's promotion.
  
  

• Where do I find the code?

  On the reverse of the Coca-Cola retro glass packaging, you will find a sticker which when you peel back will reveal your 12 digit Coke Zone code.
  
  

• What if I have any issues with my code - for example, there is no code on my glass packaging, when I peel back the sticker the code is damaged or when I enter the code online it doesn't work?

  Please contact Coke Zone Customer Services on freephone 0800 028 8038 who will be able to assist you.
  
  

• When does my code expire?

  Your code allows you entry into the Coke Zone McDonald's promotion and also gives you 5 Coke Zone points. The promotion will close at midnight on 25/11/11 and after this date you will not be able to enter the Coke Zone McDonald's promotion. You will still be able to enter the code and get your 5 Coke Zone points up until 26/10/12.
  
  

• Do I get given my 5 Coke Zone points straight away?

  Yes, your points will be added to your Coke Zone account instantly when you enter your code and register.
  
  

• When do I have to use my 5 points up by?

  You don't have to spend your 5 points by a particular date. You can collect more points by entering codes from specially marked packs of Coca-Cola, Diet Coke, and Coke Zero made by Coca-Cola Enterprises Ltd or by purchasing further McDonald's Large Extra Value Meal, Large Promotional Meal, Large Wrap/Deli Meal or Premium Salad and receiving a FREE Coca-Cola retro glass during the course of the promotion. Please note that if you don't log into your account for 90 days we assume that you don't want to be part of Coke Zone anymore and we close your account and wipe your points balance. So make sure you log onto www.cokezone.co.uk soon to see how you can spend your points.
  
  

• What happens if the internet timed out or my computer crashed whilst I was entering the code - what do I do?

  If you experienced any problems, please contact Coke Zone Customer Services on freephone 0800 028 8038 who will be happy to assist you.
  
  

• Can I use the same code to enter the Coke Zone McDonald's promotion more than once?

  No, each code allows one entry into the Coke Zone McDonald's promotion.
  
  

• Is there a limit on the number of times I can enter the promotion?

  Standard Coke Zone weekly limits still apply. You may earn a maximum of 50 Coke Zone points per week from codes entered (running from 00:00:00 each Monday to 23:59:59 on Sunday). Once this limit has been reached, you will not be able to enter any more codes until the following week. In any week this equates to a maximum of 10 promotional code entries from FREE Coca-Cola Glasses in the McDonald's promotion. If you also enter codes from specially marked Coca-Cola packs, these will also contribute to your weekly limit.
  
  

• I have more than one code, can I enter them at once?

  When you log in to www.cokezone.co.uk, www.cokezone.co.uk/mcdonalds or wap.cokezone.co.uk, you can enter your codes one at a time in the 'Enter code' box at the top of the page.
  
  

• What happens if I purchase a Large Extra Value Meal, Large Promotional Meal, Large Wrap/Deli Meal or Premium Salad but the McDonald's restaurant has no Coca-Cola retro glasses?

  The promotion is subject to availability of Coca-Cola retro glasses at a McDonald's restaurant. You will not be able to take your receipt to another McDonald's restaurant.
  
  

• What happens if the Coca-Cola retro glass I receive is damaged?

  Please contact McDonald's Customer Services on 08705 244 622. Opening hours 8am-7pm Monday to Friday and 10am-4pm Saturday.
  
  

• How many different Coca-Cola retro glasses are available?

  There are six designs available (dated with the years 1899, 1900, 1916, 1955, 1961 and 1994), subject to availability at participating restaurants. Please check availability before purchasing your meal.
  
  

• Can the Coca-Cola retro glass go in the dishwasher?

  Yes the glass is dishwasher proof and we also recommend that you wash it before use.
  
  

• Where can I find a McDonald's restaurant?

  Please visit http://www.mcdonalds.co.uk/restaurants/restaurant-locator.shtml to find your nearest McDonald's restaurant.
  
  

• Can I participate if I live in Ireland or NI?

  There will be Coca-Cola retro glasses given out in McDonald's restaurants in Northern Ireland (NI) and the Republic of Ireland (ROI) when you buy a Large Extra Value Meal, Large Promotional Meal, Large Wrap/Deli Meal or Premium Salad. However, the Coke Zone McDonald's promotion will not be featured on the packaging and therefore, if you live in NI and ROI, you will not be able to participate.
  
  

• Can I purchase the Coca-Cola retro glass on its' own?

  The Coca-Cola retro glass is given away FREE* when a Large Extra Value Meal, Large Promotional Meal, Large Wrap/Deli Meal or Premium Salad is purchased in McDonald's. However, a consumer can purchase one for £0.99 if they wish to.* 'Premium Salads' exclude Garden Side Salad. All meals include their respective size of fries or Garden Side Salad, and drink. McDonald's set meal combinations only. Excludes breakfast menu. Some drinks are single size only. Extra charge will apply for Milkshake, Cappuccino and Latte.
  
  

Piccadilly Tweets

• What is the Piccadilly Sign Twitter Christmas Messages Activity?

  Coca-Cola is offering you the chance to see your personalised Christmas message on the iconic Coca-Cola Piccadilly Sign in London.
  
  

• Are there any participation restrictions on the activity?

  Yes, you must be 12 years or over and residents of Great Britain (England, Scotland, Wales), Northern Ireland, Isle of Man or the Channel Islands. Participants under 16 years of age must seek permission from a parent or guardian.
  
  

• How do I get my message on the Coca-Cola Piccadilly Sign?

  Go to www.twitter.com/cokezone and "Tweet" a Christmas message. Your message will be moderated and if successful a private message will be sent to your Twitter account indicating your message is due to be displayed on the sign to be displayed on the Piccadilly sign. Upon registration, Twitter’s default settings will display your messages as publicly viewable. However, if you have set your account to private we will not be able to view your submitted messages.
  
  

• Do I need to purchase anything to enter?

  No, the promotion is free to enter.
  
  

• Can I submit messages via my Smartphone and relevant App?

  Yes you can – so if you are in Piccadilly Circus, you can submit a message possibly and see it live on screen!
  
  

• Do I need a twitter account?

  Yes, in order to submit a message you will need a Twitter account. To open an account go to www.twitter.com. Your twitter privacy settings "Protect my tweets" should not be ticked otherwise we will not be able to view your tweet.
  
  

• Do I need to register to Coke Zone to be able to submit a message?

  You don’t need to register to Coke Zone to submit a message or view your message on the webcam streaming page.
  
  

• When can I send a message?

  The promotion will run from 12th November – 23rd December 2011 and is open 24 hours a day seven days a week.
  
  

• How do I know when my message will be on the Coca-Cola Piccadilly Sign?

  Messages will be shown on the Coca-Cola Piccadilly Sign once they successfully pass moderation from 12 December – 23 December. There will be a delay for moderation and from your message approval and confirmation to your twitter account to your message being displayed on the Coca-Cola Piccadilly Sign. We cannot guarantee how long this might be, but will try and keep it to a few minutes.
  
  

• How do I see my message on the Coca-Cola Piccadilly Sign?

  You can see your message either live in Piccadilly Circus itself or via dedicated streaming webcam page on Coke Zone. Click here to go to the page.
  
  

• The streaming webcam page is down and won’t let me see my message – what’s the problem?

  If demand on the webcam stream is very high new users may not be allowed to view their message due to poor video quality. We will try to minimise this, however we suggest you try submitting another message later and viewing it at it’s best on the webcam.

  To avoid overloading the webcam stream we recommend that you only go to the page once you have received your confirmation message.

  
  
  

• How often will my message be shown on the Coca-Cola Piccadilly Sign?

  Your message will be displayed once, however we may repeat it again at any time within the promotional dates, but will not be able to tell you when this might happen.
  
  

• How many messages can I send to the Coca-Cola Piccadilly Sign?

  There is no restriction to the number of Tweets that you can submit to www.twitter.com/cokezone but there is no guarantee that all your messages will be displayed. If a high volume of messages are received then it will be at the discretion of the Promoter which messages are chosen to be displayed on the Piccadilly sign.
  
  

• My message wasn’t shown on the Coca-Cola Piccadilly Sign, why not?

  All messages are moderated for

  a.  Profanity

  b.  Racist remarks

  c.  Defamatory remarks

  d.  Competing Coca-Cola brands

  e.  Commercial messaging

  f.  Not in keeping with the spirit of the promotion

  g.  Any message considered a threat

  h.  Any other inappropriate comments

  i.  Email addresses / websites / telephone numbers Any message deemed to meet these criteria will be rejected and not shown on the Coca-Cola Piccadilly Sign. You will be not given any notice should this happen.
  
  

• I missed my message on the Coca-Cola Piccadilly Sign, how do I see it again?

  A message will only be shown on the Coca-Cola Piccadilly Sign once, if you’re unlucky enough to miss it, please try again – you can enter as many times as you like.